All American Air Service Experts Heating & Air Conditioning Reviews

"Prompt and knowleagble"

"The technician who came to install Dynamic Filter blew up transformer & main board. Andre diagnosed & made needed repairs."

"He was on time, clean and prompt"

"Installed on June 24th and have had numerous calls placed to come fix it. Each tech blames the other. I should not have so many issues on a brand new system!!! Very disappointed and definitely spreading the word! Horrible decision to pay this outrageous amount of money on a brand new system that needs repaired monthly."

"The tech that came last time was here for about 10 Minutes .This time Andrey was my tech as well as the very first time he know his job and does it in an excellent manner I was going to cancel my contract because of the time the second man showed up but Andrey put faith back into your company Thank You"

"Very knowledgeable and easy to understand"

"seems like just wanting sell me new unit instead of service of my system"

"work was finished in a timely manner and there are no issues with the work provided"

"Andrey and his trainee were fast, efficient, and professional, explaining everything that was done."

"They were there on time and finished the check up in a small amount of time. The reason I said I would not continue using All American Air...I am selling my place and won't be needing your services anymore."

"Gave me very helpful info"

"I called for service to hook up new thermostat. I could not be at the house at the time, and the technician use high pressure to steer my 84 year old father into buying a whole new HVAC system for $9,600. The last time he bought one from you he got a 5 year warranty. This time, he was up sold to a 10 year warranty. My dad won't live that long. The old A/C might have out lived him if you replaced the fuses and called it a day."

"Andrey always arrives on schedule and is very professional and courteous."

"Very respectful employees"

"Andre always seems to do more than some technicians. Since I have had unit no one ever checked quick heat to burn off dust smell. Since it is too hot to check heat unit."

"Upsell Upsell Upsell. Please send an AC tech and not someone from your sales department next time!"

"Andrey is very professional and thorough."

"We feel he was not completely accurate in explaining the new Advantage Program. He miss lead us. We never received any rebates not even coffee coupons for signing up for this program. We have always had Kevin and he is wonderful. If I were answering this for him it would be much different. We are now locked into American Air Service. Cortland has left a bitter taste in my mouth. We have always used you company and were always satisfied."

"Andrey was very helpful, very knowledgable, and able to answer all of my questions and concerns. I appreciated his honesty and overall professionalism."

"Andrey checked everything in my house connected to the air and told me things about I did not know. Very expertly."

"John was very thorough, professional, smart & friendly."

"Technicians were friendly and knowledgeable. They made sure to explain all parts of the repair."

"HE ARRIVED TIMELY. PROFESSIONAL. ANSWERED MY QUESTIONS POLITELY AND THOROUGHLY. I RECOMMEND TODD FOR MY FUTURE USUAGE."

"Technicians were on time. They installed everything perfectly. They showed how to use the equipment. Excellent service."

"he's very thorough"

"Andry was very efficient and polite."

"Technician is highly competent and communicates well. I trust his counsel on optional issues that need attention. Always a professional experience, with phone reminder for appointment. That's why I keep renewing service agreement."

"Very prompt, personal service. He was very helpful."

"The quick response terrific and John was knowledgeable and was able to quickly resolve the problem and explain what happened. Thanks John!"

"Andrey is very thorough and explains his work well."

"Late coming to appointment"

"Tech arrived more than a half hour early without any notice. I am elderly and cannot move rapidly from one floor to another"

"Great job"

"Tried to convience me I needed a new ac unit. Suggested repair would be thousands. Second opinion found leak in coil (caused by your pan soap bar eating the alumium coil) litterally at eye level and big enough to see w naked eye. I will not use your service again."

"Andrey if very familiar with our air conditioning system, and knew the exact trouble spot to check for the system failure we were dealing with. Got our A/C back up and running very quickly."

"the serviceman had to come back and each time it was something else. The last time the duct man said he would be back the next day and I have not seen him yet to correct the problem. I personally think it could possible be the thermostat and one of the people smiled and thought the same thing. When can I expect someone to come out and do the duct work? please contact me."

"Ross was very knowledgeable and professional."

"Andrey was on time and explained everything. Very pleasant experience."

"Friendly efficient"

"Service Tech Andrey provides excellent service in a professional and informative manner. He is thorough and takes no shortcuts in his service."

"We feel Andrey does a good job for us. He is reliable and very nice. We trust him."

"I have always had good service and been happy with the knowledge the Technicians have. I have been with All American Air foe over 25 years"

"No problems"

"Andrey always does a great job"

"The service was excellent"

"On time, explained things well, friendly"

"Andrey is very polite, very professional cleans-up after himself, explains everything in great detail."

"on time and efficient"

"Kevin is an outstanding technician and person."

"he new what he was doing tried to get the air condition to work as soon as he could friendly and respectful"

"Andrey was knowlegable and offered explanations step by step"

"Andrey was very thorough and answered all of my questions."

"Always fast Knowledgeable and kind"

"Person was very nice and explained everything"

"very proficient and knowledgeable, and very friendly workers"

"Helped me move heavy boxes."

"Very helpful with questions and very organize"

"The The technician did not do his job correctly and had caused damage to our house"

"There was some confusion around my schedule date. It was scheduled for the day before and I received a phone call later that afternoon to confirm my appt for the next day. 1 day late. My time waiting for the tech to come on the previous day was a waste to me. Kinda screwed up two days."

"very nice worked hard"

"He was courteous and efficient"

"Nice guy, Good price and seemed honest"

"Andrey was very pleasant and professional. I was also very impressed with the job he did that I want him to service my air conditioner every 6 months. Peter Yates was very nice and professional."

"Professionalism of dispatched technician"

"Liked the service tech. Didn't like the high pressure sales guy."

"Andrey was very thorough with the inspection of my AC Unit. I feel completely confident that everything is in working order."

"very professional and friendly tech, aaaa+++++"

"Very friendly and knowledgeable."

"Timely and tried to fix the problem. 2nd honeywell thermostat, not working correctly, needs to be replaced when I'm there in the fall, I would like it replaced with a better thermostat, like Nest."

"Had wrong part did not call back didn't have inspector. set up after 2 wks notice when I would be there"

"We were provided same day service, on a weekend, for the problem we were having, and our problem was resolved. The tech was out doing service calls and we were put into queue."

"100"

"ANDREY. was very professional. Service was excellent"

"On 5/28/19, installers Dan and Tim arrived on time and began to work on our plumbing and connecting our new vanity, faucets, light fixture and medicine cabinets. They even found a leak in the waterline valve below our bathroom and they replaced it along with the tremendous work that they did! This was not an easy project, it took all day long, and they are AWESOME! And we got a GREAT guarantee! I recommend Atmostemp for air conditioning, heating, water heater and plumbing! This company is great with great service!"

"i thought the part was under warrentie"

"John was a great tech. Kept us in the know all along the way"

"Explained everything to us, and even showed us pictures of our unit in the attic."

"Prompt, clear service!"

"I was well informed in what they were doing and why."

"The technician was very professional and checked everything plus added a needed screen on the exterior unit (at a reasonable price)which I appreciated very much!"

"The last 2 visits Ive had, it very much feels like sales pitches that are possibly close to rip offs being sold to me. No mention was made this time of the work I supposedly needed but didnt have done after last time. I was told I neede insulation in the attic this time because I needed 12 inches and it would be 2240 or $1/ft even though my attic is less than 1000, which I made him correct, but only because I i was smart enough to ask how he got that number. He also said a 1 room mini split would be 6k and Ive seen them for less than 1000 uninstalled, he admitted he get commission if he sells me this stuff. Unacceptable inflation of prices and possibly fixes I dont need."

"Great work crew and salesman, Great Heat pump."

"Andrey did a very good job and explans the work thank you Andrey"

"Very professional"

"He was on time and told me what he was checking ,doing and gave me the results"

"We were very satisfied with all the work that was done."

"Customer service was great he was very thorough about everything very polite"

"The technician was prompt, courteous, and very knowledgeable of my a/c system. I also appreciate his recommendation of a surge protector for my unit as we experience a lot of lightning in my neighborhood."

"The team showed up on time and prepared to go to work. They did the job in a professional and conscientious way, and cleaned up before they left."

"Excellent service quick and efficent"

"Andre is wonderful and does a great job"

"I didn't see him clean the outside unit. He didn't turn on the AC to check the temp of the cooling. He left the dirty filter just sitting beside the inside unit.I had to ask him to repeat himself a few times because I had difficulty understanding his version of English. He seemed to be more concerned about selling me a new UV bulb than servicing and cleaning my unit. Please send back the guy before him, can't remember his name but he was top shelf and very thorough. I'd rather this new guy not come back. Thank you!"

"A concientious careful technician"

"I felt the technician came into my home with the idea that he was going to find something wrong and needed me to spend money."

"Very fast p n time polite cleanefup"

"Installation looks very good Thank you"

"same day service, friendly and professional"

"Always prompt, same service tech and efficient."

"Service and suggestions for uv-c light were good. I would have preferred to pay renewal for service contract closer to July 17 renewal date to avoid the larger payout today, but was told I had to pay now or contract would end today. Seems that happened last year with different tech also."

"Very Knowledgeable and thorough"

"Every one I dealt with were very helpful and had all info I requested, and more that I didn't think of, or know. Erica in the office, Al in sales, and the expert installers Alex and Brock."

"Andrey did the maintenance of the system in a timely and informative manner."

"Prompt, courteous technicians. Worked even in the rain to get the job done. Very professional and even cleaned up the project area when the job was completed. Went the extra mile to insure that we were satisfied with the job and that everything was properly setup and working before leaving."

"I received very good information and explanations from the Tech, helpful for making major decisions."

"They arrived on time. Explained what he was doing, was neatly dress and polite"

"Easy to understand and answered all our questions. was very good at checking everything."

"The technician was nice and he was efficient."

"As always, great service."

"He was very professional"

"The technician was extremely knowledgeable, polite and helpful."

"Andrey is extremely capable, courteous, and professional in his performance and keeps me informed of the progress of the visit."

"Came in serviced the unit, checked outside unit.All Ok"

"Andrey was on time, friendly, professional and caring."

"Ev rynthings was fine"

"Andre is reliable honest very knowledgeable and professional ."

"On time and good service."

"He was on time and done a great job. I was very pleased."

"Very informative, explained everything he was doing."

"Excellent Service follow through by your team. Jenny and Todd, (the technician who came to our home) solved our thermostat problem and kept us warm through the Christmas Holiday. Thank you."

"The technician was very professional and polite. He took the time to talk about various programs available to me and answered all of my questions."

"courteous, professional, knowledgeable"

"The technician came over to do regular maintenance on our unit. After looking at the rooftop unit, he took a picture of it and said that the rooftop unit was not good and I was immediately referred to your sales office. He did not service the unit, clean the coils, or do any of the work I had paid in advance for. I called another company for a second opinion, and the unit was serviced by that company, a few small things were attended to, and the unit is working fine. Your company is always trying to sell something. Never again."

"Ross was very polite, educational about the system and willing to teach us how to use the digital temperature control"

"On time , efficiency ,knowledgeable,polite ."

"Bob has been coming here for quite a while. Nice gentleman. Gave me a report in layman terms. Bought my a/c unit from them and it is working fine."

"The tech was very pleasant and provided home maintenance tips on monthly care for my AC unit"

"Nick was very thorough in his check-up. He actually went into my attic to check duct work. No other technician has done that."

"Very polite and professional"

"Rashad took time to finish the job even though it was late! Very professional and hardworking!"

"because robert was very nice and new what he was doing"

"Rashad is excellent & hard working man! Very impressed & highly recommended! Great work ethics & great job! Very professional & smart!"

"Ross was friendly, helpful, knowledgeable, and nice to work with"

"Andrey is the best tech. Always courteous, trustworthy, knowledgeable, and on time. We trust Andrey. He is an excellent representative of Service Experts."

"Great service..."

"Andrey has always done a good job"

"Andrey is very professional, explains all that needs to be done very clearly, and, overall, provides great service for our air system."

"Friendly, courteous, knowledgeable"

"Todd is very knowledgeable. He always addresses and corrects my concerns. Todd makes reasonable recommendations and explains patiently why he is making this recommendation."

"Andrey is very good and explains everything to me"

"Bob was on time, courteous and knowledgeable"

"When Nick went up into my attic to check for leaks and weaknesses of my ducts, he noticed my insulation was all very thin and settled. He explained that Service Experts provides the insulation service and for the Holidays they were running a special of 1.00 per square foot instead of 1.50! I asked how long to make an appointment, he went to his truck and within 10 minutes another employee volunteered to come in on a saturday, the very next day! Within an hour and half, my insulation was installed up to code thickness and with the very best insulation that resists settling the most! Every technician has always been super friendly and totally professional. I thank you for having such a great company to rely on forever!"

"Something is very wrong. Since I purchased this I have had numerous expensive service calls. Either you sold me a lemon of a machine or there is something wrong with your technicians."

"very Courtius"

"Bob was very knowledgeable & efficient. He explained everything & was kind. He also fixed a major problem I had been worried about with a uv system!"

"nice young man"

"Always pleased with Kevins service. Very professional."

"Very satisfied"

"Make no mistake, my service provider was phenomenal! The Russian Guy. In fact, I dont want anybody else coming out to my house, except for him, and the rating is in no way a reflection of his work or service, as he got a 10. What I am upset about is the trainee that also came out with the other advisor. Not sure of his name, however after allowing him to use my restroom, I later discovered that he peed all over my floor and did not even attempt to clean it up."

"was very thorough on explaining how to use thermostat"

"Tech Ross was very knowledgeable"

"Robert showed me what he was doing."

"Andrey is very thorough when he is checking my air conditioning unit. he check everything there is to check, and make sure everything is running perfectly. I'm very pleased."

"He did his job really well and was very friendly and knew what he was doing."

"Very polite and knowledgeable"

"Technician was professional,courteous and efficient"

"Andre explained everything that he was doing and that he seen in the system."

"Always shows up on time. Very polite and suggests ways of making the unit run more efficiently."

"Andre is always on time, polite and respects our home. Plus he knows what he is doing."

"arrives on time, dependable,"

"Very helpful and efficient"

"quick, efficent, knowledgable"

"Andrey and the other gentleman who was with him went way above the call of duty."

"they seemed to care about there job and any questions I asked"

"Very dependable and Courtious"

"Did fine job"

"On time. Very friendly"

"Bob was very efficient and friendly."

"Service efficient."

"Friendly, very competent techician."

"Did a good job of informing me of what he was doing and why."

"Andrey does first-class work and is very thorough. I've known him for several years. My only frustration with the semiannual maintenance service calls (not just today's, but in general, is what I call the "uh-oh moment": More often than not, it seems that the service techs are eager to sell me ancillary parts--or replacements for parts I've bought previously. These parts (UV lamps, dynamic media filters, drain pan strips, etc.) are invariably expensive, and I often have a hard time feeling like I can afford them. I think I'd feel better if your company built these costs into the preventive maintenance contract, instead of springing them on me."

"he is very through"

"Honest employee"

"Courteous knowledge."

"The service man was on time and very informative..."

"In April or May I called service experts and the technician said I needed a $1700 part. The admiral, came out and said you dont need a $1700 part, all they did was flip a breaker switch in the basement and we had perfect air conditioning."

"He came on Sunday; replaced the thermostat quickly"

"satisfied with service provided and happy that it included followup visits"

"Good, thorough service."

"Todd was on time, ready to work, humorous but professional and did a good job"

"Was quick and efficient."

"No issues with work and service on the unit. However, agreed to install UV light in hand handler. The price for the UV system was high compared to the actual cost of the UV unit, if ordered direct from a mfg. distributor. The installation time was approx. 30 minutes."

"technician was polite and efficient"

"Technicians were respectful & efficient doing the job as well as explaining the procedure regarding the job. The area they were working in was so large that I thought the price for the time it took was too high!!!"

"Knows what to do & very polite."

"This man cares- shows in his work and his pride in the job he does.. Consistently."

"first visit by your tech but seemed capable and pleasant to deal with"

"GREAT TECHNICIAN, AND SERVICE"

"Randy came to the rescue after 10 days of no air, in July! Scott, Justin, Keegan, and Carlos did a fantastic job putting in our new system! Perfect!"

"Nick and Victor came by earlier this morning. I had just worked an overnight shift at the hospital, and they were fast, efficient, and quiet allowing me to get a little sleep before I had to head back. Great company and great service~ Thanks dudes"

"On time, checked everything"

"I've had All American for 12 years now and have been very satisfied with their service. Andrey suggested that I get the Filtration System upgrade and uv-c light system and I am very glad I did. Thank you Andrey. Job well done."

"From the person that took my information to Derick the service tech. it was a very positive experience. The problem was corrected faster then I expected. Derick was very very knowledgeable. Thank you for getting our air conditioner up and running ! When it's time to replace the unit, I will be calling All American."

"Been with this company for nearly 25 yrs. Always professional and helpful and arrive in a timely manner. Technician Robert 261-00222 has been helpful for many years. And Jeff Johnson was very helpful as a Comfort Advisor."

"This technician was the most thorough that has ever serviced my unit. He actually did everything that was supposed to be done on a preventive service call. Cleaned and checked everything .Tightened loose connections , plugged in our UV light that was left unplugged by the last questionable tech. Very impressive person . If all of your techs were like this guy you would never get anything except 10's on your surveys. In the future , I only want this guy doing my service. I will also be buying a recommend part he told me about soon."

"Tech was very courteous and professional."

"Although we did not receive a call previous to the Technicians arrival as per usual, we could not be happier with the thoroughgoing professionalism, active interest, and candor of your Technician Robert. He was polite, extremely knowledgeable. on time, and treated us like valued customers."

"prompt service"

"promptness"

"Jose was fantastic! Kept me informed while I was in New England on vacation"

"Service technician handled all issues presented to him"

"He was timely and proficient."

"Bob has been our service tech for quite a while. He is knowledgeable. He understands my situation (new widow) and is helpful in showing me how to do some easy things. A very nice gentleman."

"Excellent, informative, and timely"

"On time and have kept equipment in excellent condition"

"We have used AAA for manymany years. Happy to see faces we have dealt with for years returning to service our unit."

"Was clear and efficient"

"Audrey was very conscientious in completing the scheduled check-up properly. I was very impressed with his patient and knowledge of the system; a true professional."

"helpful pleasant technician."

"Knew his job and explained everything well"

"showed up on time and did a professional hob"

"You tried to sell me a new unit when I didn't need one. Your tech and salesman told me it was leaking freon and it was down 5 pounds."

"The technician is always very friendly and knowledgeable."

"Excellent service"

"I have had this company from the beginning. Excellent service department. Keeps me up to date with how well my a/c unit is working. Bob is my service person."

"Knowledgeable and friendly."

"a trusted tech and company"

"Andrey was terrific explained everything and even signed me up for every 6 mth maintanence plan"

"I request the same Tech, so I know he will do an excellent job."

"Helped me with a situation and offered me a great deal, knowing I was strapped for money."

"Good employee"

"We are very satisfied with Todd's service. He was able to get the AC up and running and he was able to explain to us and show us where the problem was"

"Because Andre is the best"

"Andrey does a great job, he's very meticulous and thorough. He really cares about the customers, I won't allow anyone else to service my system, but Andrey. Great customer service and we love him. Andrey is a great asset to the company."

"He appears to be very attentive and knowledgeable.."

"Andrey always explains what he is doing and why. He is friendly and professional. He also shows little tricks to help prolong the life of my AC unit."

"Prompt and courteous service."

"showed up on time; very good service by Andrey"

"Bob showed up on time, did his job, explained everything in detail. Very personable!"

"Your tech and sales guy tried to feed me bullcrap and tried to sell me a new unit when I didn't need one. Lied and told me it was low 5 lbs on freon. Please call me about this."

"They lied to me about the system being low on freon and tried to sell me a uniform I didn't need."

"Very good service"

"Very personal and sincere."

"The Tech was very knowledgeable"

"Technician is very thorough and proficient in servicing our unit. I feel he very trustworthy and feel at ease with him in our house. His observations are explained and recommendations very practical. In over 6 years we have not had a unit failure!"

"very smart nice person nos what hes telling you has good people slils very nice person to talk with"

"Very helpful and friendly"

"Excellent Service Call"

"The service of this technician over the years has always been highly competent and efficient, and other technicians have also been highly satisfactory. Appreciate the office calls and appointment scheduling, plus reminders."

"Andrey always arrives on time.He does excellent service. Very efficient."

"Andrey arrived on time and did excellent service. I would recommend Him to everybody."

"Andrey always does good, reliable work"

"Very personable and efficient technician"

"Owned 4 days had to have service 3 times. Called office & left message for Service Super.. Still haven,t heard from."

"We're prompt, very courteous, good service."

"Andre is a fine tech."

"Because wrong deal"

"Andrea is on time and very thorough."

"One compressor part needed replacement that served two functions. The original mfg part was not obtained and Two separate parts were installed in the unit to correct the issue. I prefer not to use substitute parts even if the end result is accomplished."

"Very helpful and knowledgeable"

"Professional and courteous at the initial installation. Adam returned to finish the job by replacing a breaker switch. . . also very punctual and professional!"

"Your tech. Andre, does a first class check"

"The techs are courteous and knowledgable."

"On time..... Knowledgeable.....personable"

"Always on time and very professional I have a lot of trust in him."

"Andrey is always on time and very thorough."

"Very informative and professional technician."

"The tech failed to leave me with a copy of the visit I had signed for my records. Also there was some confusion on the time I was to expect the service."

"VERY KNOWLEDGEABLE TECHNITION. ON TIME."

"Tech arrived on time and fixed the problem."

"he was a very nice person and very helpfull"

"I had another contractor for exterior painting due here in the afternoon. He came early. Todd was delayed. If they didnt overlap, things would have been easier."

"Andrey was very professional"

"excellent tech. the only one we will allow to service this address"

"He is very polite and complete with what he is doing."

"Because the Tech is always professional."

"service rep: was polite and knowledgeable"

"Andrey is very good about explaining everything he did and what I might expect in the future with my air,"

"The gentleman was very knowlegable and verynice"

"Damien always does a thorough job. And explains what has been done. And makes honest suggestions. He is great!"

"Andrey is the most thorough technician I have had here in all the time I have been a customer. We have been with All American Air for at least 20 years."

"took time to answer questions and did very good work while here"

"Andrey is very thorough, professional, efficient, and polite."

"Andrey is very professional. He respects our house. He does thorough check of our air system and makes good recommendations for ongoing maintenance."

"Everything is running great today!!!!"

"Andrey was on time, professional, polite, and did an excellent job, as usual. He is very knowledgeable and trustworthy. We always request him as our service technician."

"Excellent service and friendly and knowledgeable service staff"

"Everything was explained and done to my satisfaction"

"Andrey explains all what Hes doing what needs to be done"

"The tech was prompt, knowledgeable, and went the extra mile to get my problem fixed!"

"On time, personable, quick service, cleaned out drip line."

"The service technician was very prompt and knew what needed to fixed in a short time. He was very informative and explained the problem and the fixes very professionally."

"Very caring and Great Technician"

"Jennifer scheduled a technician within three hours of my initial call, which was great. She was very pleasant and professional. Todd the technician was extremely thorough, checking everything meticulously. He arrived when scheduled, correctly diagnosed the problem and provided superb service. It was a real pleasure doing business with Jennifer and Todd. I will continue to use your company for all my HVAC needs and would recommend your services to anyone else. You guys are fantastic!"

"Kevin did a,great job. Such a nice man."

"the technician who did the maintenance [i think his name is kevin] did not leave a receipt which in my experience is normal. the person who came to give me a quote for new system [ my current system has had recurring failures] did not give me any information other than a quote on costs [no specifications or any other description of suggested new system.] although i requested this information from both kevin and the other person, i have not received anything to date. my upstairs unit is not functioning."

"On time, kind, efficient, explained everything..."