All American Air Service Experts Reviews

"Polite, thorough, knowledgeable"

"Andrey does a great job."

"Both Mark and Andrew were excellent at their jobs: thorough, careful, and communicative. I would request this same team for my next service appointment."

"Your Team was very professional, answered all my questions."

"ALL service was performed perfectly and in timely manner. I really appreciate all the hard work and excellent service from everyone."

"friendly techs and informative"

"Did not provide quote as promised to install ac vents correctly as they should have when the new air ducts were installed. The general manager never called me back after several attempts. I'm NOT A HAPPY CUSTOMER."

"Honestly, I had five technicians in six days come to the house. The first four seemed to be concerned about getting done and onto the next call rather than spending the time needed to accurately diagnose the problem. (Leaking return valve) which was covered in oil and easily identifiable had the first four techs taken the time necessary to find the problem. As an advantage customer it's nice not having to pay for service calls but if your techs don't do anything more than the bare minimum, it's very frustrating not to mention inconvenient dealing with multiple service calls in a five day period. I basically blew a whole week waiting for service and dealing with this problem. Part has been ordered and call scheduled for 6 hour install on 9/21/23 (another day lost) Hopefully this will do the trick."

"Customer for more than 20 years."

"Worked hard. Great communication."

"Very kind courteous and dependable. They were educational and informative. Hard working and strive on perfection. And they were as friendly as they were professional. Absolutely a great experience."

"Excellent service, Prompt,"

"Good Tech's..They really know their stuff...."

"The price was incredible the service was fast especially on a Sunday and the technicians were friendly"

"Both providers were courteous, knowledgeable and professional."

"Excellent Customer Service"

"Both service workers were very good."

"Noah is extremely knowledgeable and Im very pleased with his service! I will only request him from this point on for further assistance"

"Andrew has been here several times over the years. He has always been professional, kind, knowledgeable, respectful, and hardworking. Would highly recommend Andrey and Service Experts."

"Very professional and helpful."

"Excellent service! Kevin was great"

"Friendly, seemed knowledgeable. Didnt try to sell me things. Quickly did job"

"Professional, informative, does things in a timely manner."

"Excellent service! Very friendly, helpful, great advice, etc !"

"Both employees were very understanding about what needed to be done at this time."

"Excellent Job. Friendly. Explained job being done."

"Thank you so much for getting here so quickly. Mark was awesome."

"Prompt service technician are polite and knowledgeable"

"Noah did a fantastic job on getting my A/C up and running, even though the other techs didn't respond to the group help chat, he called Damion, and got the problem resolved. The other techs should at least let him know that they are their but are busy, but to ignore him is unacceptable."

"I've had a lot of techs from a bunch of companies over the years and I have to say that All American Air is by far the most thorough in diagnosing a problem and the bottom line with repair or replace. I can't tell you how much I appreciated that. Thank you."

"Todd was through"

"Expert HVAC skills, excellent customer service."

"technicians were on time extremely knowledgeable and very courteous. My air conditioning problem was resolved"

"Todd Winkler did more than fix our A/C he gave us useful advice on operating and maintaining our unit."

"He forgot to put the filter cover back on the air handler."

"He stated you didn't work with the heat pu.mps"

"Everything was checked out thoroughly."

"Did a good job"

"Domingo and Ridgee explained everything thoroughly and did an awesome job."

"Everything was done very quickly and very efficient."

"He does a good job and tells me what he doing. . .he tells me what I need to I need to do."

"Very efficient and consciencous. Went right to work and fix the problem."

"Friendly, knowledgeable and quick response."

"The technicians that did the installation were great. They would have earned a 10 except we found out a few days later, after a power outage, that they forgot to put batteries in the thermostat, or ask if we had any to put in. Most of the rest of the answers have to do with dissatisfaction about the price we paid."

"What a rip off. Overpriced. Rude technician. This business is a scam!"

"Your technician was on time, pleasant, neat and accommodating. We were extremely pleased."

"Andrew did a good job and explained everything thoroughly"

"All American Service (Proved Me) means Real Services"

"On time & perfect."

"Noah was knowlegeable and fast."

"Came that night. Diagnosed the underlying problem."

"Somehow After service my AC takes longer time to cool house"

"Javier was very professional, understood what was needed, and has set up the requested service. Very glad we called your company."

"Domingo answers all my questions"

"Very professional and knowledgeable"

"Tech was excellent. Call was later than expected though."

"Noah did a great job on the original repair and changing the return and making it bigger to help stop the cause of the overflow."

"timely and thorough"

"Professional"

"Service was prompt, polite and informative."

"Took care of problem"

"Not satisfied"

"Service man 1 tried to fix hole in duct work. He was unsuccessful. Service man 2 did not recognize or attempt to fix hole in duct work. I called a different company. The new company fixed the hole. They charged me 40 dollars less. They quoted all new duct work price 2000 dollars less than all american ac."

"The technicians were very professional and informative. I appreciated the way they handled out inspection and how they explained and showed me pictures"

"Javier was awesome, friendly, knowledgeable, and so helpful. Took the time to answer all our questions."

"The guy came on the time they said, got our air conditioner up and running"

"Set up appointments. No call no show and then representative called and said he does t know if I canceled or if you did. Vey unprofessional"

"He performed a great job"

"Very professional friendly explained everything to me so I can understand it and my wife also"

"on time did a great job"

"I think that everything was explained to me very well. What I needed to do what I might need to do. But I don't like is that they don't carry a simple thing like a filter with them in the truck. So many air conditioners are standard sizes and they could carry some with them instead of putting a dirty one back in"

"Robert was very professional and his knowledge was excellent. I was very satisfied and will use them again for sure."

"He did good AC maintenance job but only thing he did wrong was he drove his Van on my Lawn which broke 2 Sprinklers"

"I like the correspondence that lets me know when my tech is on the way .."

"The tech was helpful and knowledgeable."

"the techs were great"

"4th time my garage has flooded since YOUR SYSTEM was installed same crap different excuse as to WHY this KEEPS happening!! So tired of not only the inconvenience but, the damage to my home and belongings when YOUR TECHS FIX the problem when all they really do is break something while theyre here, or the flood damages my belongings again just a few months later each time."

"On time (early actually) and very quick to diagnose the problem and solve it."

"The tech knew what he was doing"

"Robert and Javier were very knowledgeable and polite. They both took time to explain to me the problem and solution."

"Best response time and knowledgable courteous service tech."

"He was very nice and professional. Thanks"

"They charge me for the technician and for the salesman $199.00 when i only request for diagnostic."

"Same day service like advertised Was actually at my house within 2 hours . Mark our technician was absolutely amazing, diagnosed the problem within minutes and it it fixed, but still spent the time to completely check the inside & outside units thoroughly!"

"Good guys and positive work ethic"

"Noah and Pete were on time and got right to work. Noah always is very knowledgable and also very respectful."

"Service maintenance. Robert is very thorough and explains everything"

"came quickly and will reimburse for hotel stay as part of the Advantage Program- tech was very nice"

"Perfect job Outdoor not have been more known and friendly."

"Angel was great, very polite and hard working. He cleaned up after he cleaned the vents and was very professional."

"Courteous and explained what they did and how everything was. They gave suggestions on what may need attention"

"Very specific to make sure all is working."

"The reasons for the 7s is due to no work has been done yet. We only went over cost and contact. I will let you know again after my service is completed. HOPEFULLY SOON"

"Great job Tahnnks"

"Noah is efficient and very nice"

"On time, great customer service and quality work."

"he took the time to explain things to me."

"Went right to work, and werent confused with what needed to be checked. They were bright, efficient, and very nice. I would recommend them to anyone that needed this type of work done!"

"Andrey and his assitant were friendly, professional, knowledgeable and responded well to what I needed in an emergency situation. Andrey's patience and work are very much appreciated. His assistant kept me informed of each piece being installed and got me signed up for the monthly maintenance plan."

"Service tech was very punctual, polite and answered all questions and concerns."

"The technician was great. Andrey knows his stuff. He is patient and professional. His assistant was also very helpful."

"They were professional and prompt."

"Noah was very personable and professional. It was a pleasure to meet and speak with him. He is a great asset/ambassador to and for your company."

"when air went out, temp reached 94 in house. Sally ordered part required and had it installed the next day. She is great to work with and knows her stuff. She is a Keeper!"

"Peter was great, friendly, knowledgeable."

"The technician was pretty good on explaining what needs to be done but the price is unreasonably steep. Aside from the price, the tech was respectful and knowledgeable."

"Fast response, repaired proficiently."

"Andrey (sp?) is great! He has been very helpful. We appreciate the extra effort he gives."

"informative,kind .got the job done."

"Excellent work. Diagnosed and corrected the problem quickly. Very hard working person!"

"Great consistent service. He is always professional, helpful, and thorough."

"Reliability"

"Prompt, professional, thorough."

"I couldnt understand the man. he didnt seem interested in the promble."

"They were on time period they did. The work period. They were pleasant to have around. Couldn't ask for more"

"Andrey Makarov has been taking care of our unit for over 10 years. He is friendly, polite, and very professional. He knows what he is doing and very trust worthy."

"I was out of town; my husband experienced loss of AC. When he called, Kevin came out within a few hours and got it back up and cooling!"

"peter was very informative and checked everything in a timely manner."

"Timely, professional, clear communicators, and friendly."

"Peter was on time, polite, and answered all my questions."

"Very professional and courteous, and all details were explained thoroughly and clearly"

"Our representative was wonderful."

"Bob was very courteous and good at his job"

"They were very professional and answered all my questions."

"Because of Kevin"

"Very skilled, professional and punctual. Fixed the problem correctly the first time."

"Reliable & affordable"

"Polite informative quick.."

"I called and in 20 minutes I had someone at my door to assist us .this was an unexpected exspensiive. But it had to be done .Robert was very good in explaining what was wrong and helping us make the right choice"

"Mr.Thompson was very professional and polite."

"Fantastic Tech. Very concerned about my AC problems"

"He was very professional"

"Great customer service and very knowledgeable technicians."

"Andrey is always very good. And went to extra effort to make things good again."

"They knew what they were doing"

"The 24/7 service was wonderfully accurate. They were there within an hour. I called other services and they closed at 4-4:30 on Friday and that was it. I didnt have the problem until 4:33 pm so was delighted with All American."

"Came quickly on emergency basis. Thorough and professional."

"Noah was very thorough, knowledgeable and helpful. He made sure I understood everything that he was doing. Riley was very helpful in explaining what needed to be done and the cost for parts. He didnt try to sell me anything."

"First, Rafael your dispatcher was amazing! He was very helpful, upbeat and you could hear in his voice that he wanted to help. He was able to tell me the price it was for someone to come out and made an appointment for someone to come out the next day. However he immediately followed up with, I will call you if there is a cancellation. He called me back 3 hours later and was able to get me in the same day. I believe the first person your customers talk to sets the tone for your company. Rafael is truly an asset to your company. Riley Thompson was also great. He answered all of my questions and was very informative. He was very personable and patient. Because of him I will definitely let all American air quote me for a new unit when needed. Last but not least, Andrew Makarov was very fast, efficient and knowledgeable. I appreciated him taking the time to answer my questions. Thank you."

"Prompt, courteous, knowledgeable employees."

"Mark Jackson came into my home and completely violated me and my home and any reputation this company has, I will be taking this to the BBB, mark jackson came into my home and wired my board backwards to convince me that my AC unit was stuck in heat so you guys could sell me on a $1,000 job and a $1,800 job, or just buy a whole new unit for $13,000, mark jackson deliberately wired my thermostat and board wrong so my system would go into heat and tried to tell me its one of the hardest things to fix, mark jackson then told me my capacitor was bad when in fact is brand new as of the previous year, after deliberately wiring my system backwards he said he had to order my board thats was broken which in fact is perfectly fine and doesn't know when it will be in and left after he tried charging me $400 for an new capacitor that didnt even need to be touched, I was still charged $95 I then called 2 companys to come and help me, the first company comes out and in 15 minutes shows me the work of mark jackson and tells me the whole time it was a $20 fuse in the air handler, after wiring my board back to normal and putting the new fuse in my whole system is back up and running gaining them a customer for life, and leaving all American with the worst reputation, you all are horrible people how are you even in business"

"They were prompt, professional, and polite"

"Knowledgeable people. Ac working like new."

"Fast and efficient!"

"Riley was GREAT.he explained everything very clearly."

"Your techs are always helpful, knowledgeable and respectful."

"Technician was timely and advised us of all the addjustments, corrections he had performed."

"Took a while but excellent work."

"Arrived within two hours of call for service and resolved the problem."

"Great service from technician."

"Kevin has been our technician for years. He is great, works efficiently and always clearly explains any issues with our system and all options we have to deal with them."

"Very efficient and professional technician"

"Great service , informative and heloful"

"He was amazing and explained everything thoroughly."

"technician was very helpful and considerate."

"I dont think I have felt ripped off this bad in a long time!!! They didnt even touch the unit they just looked at it I already had the ccover off and that didnt make them happy 195 dollars for nothing"

"Quick response time and when the technician was going to be late, the office called to advise me. I really appreciated that."

"Just was happy for quickbservice"

"Everyone was professional, understanding, clear, caring, and have great workmanship. I would recommend to anyone!"

"Your company is the best AC company I have ever used. They are professional, knowledgeable, and very personable."

"Both were polite and knowledgeable"

"Because it's great service"

"Domingo was determined to figure out where the leak was coming from"

"On time , friendly, and helpful with my budget"

"Prompt and efficient"

"Peter is always such a polite man and explains everything to us."

"Knows the technology of the unit."

"Reps were informative and service was quick and reasonablypriced"

"Your quote was almost double the one I went with."

"They did everything right, quickly, efficiently, and arrived on time. Their personalities are very nice. Their appearances were neat and professional."

"Robert & Riley were very helpful and informative. They gave you all the info and let you make your own choices without undue pressure. They were very efficient and delivered what was promised for the same price quoted."

"Technicians were prompt, polite, professional and efficient."

"Courteous, on time, detailed"

"Kevin got the job done! Awesome job, professional and timely. Not his fault the part wasnt in stock but would be nice if the company could keep more parts in stock so we doing have to wait days."

"Arrived on time. Very helpful. Fixed the problem quickly"

"The tech Rob was amazing and took care of all our needs and was very knowledgeable, professional, and caring. But the sales guy that tagged along with him kept looking around at the things in our house which made me feel uncomfortable in addition to asking to use our bathroom. Ive never had a professional ask to use our restroom. Also the lady answering the call center after hours line did not even know what a thermostat was. I had to explain it to her. She asked the stupidest questions, please look into a better script."

"we have to wait tooo long without AC for a part that is not in stock- in this heat - arent you able to keep parts on hand? Our tech was amazing and able to get us a temporary solution, but we had to get through a tough night with no AC with children, one who is disabled. He did a temporary fix the next day but we are still waiting for the actual fix due to the part not in stock (which is not the techs fault)."

"Take care of the problem in a fast and courteous way. Both young men were very courteous."

"Mark explained everything very clearly for me and answered all my questions."

"Kevin is a very knowledgeable technician. He always does a great job!"

"Work done very good and cleaned up everything. Very hot day worked 10 hours by self to get job done. Answered my questions and explained what he was doing. Very professional"

"The tech doing air duct cleaning Peter went over and above,in explaining what was going to happen. He even did a little extra so when next tech comes,getting into unit would be easier to do work inside."

"Mark was very thorough, courteous and on time. My neighbor is also a satisfied customer and referred me to this company."

"Excellent work"

"Andrew Phegley very nice and explained everything ."

"Riley the technician was great. Communication was great for the most part, but had me confused at times to as when they would actually be there. The repair was completed promptly, but they did arrive about 20 minutes behind schedule. Pricing was a little high, but not unreasonable. We and the tenants were very happy that they were able to get out the same day!"

"Noah and Angel were wonderful"

"Very knowledgeable, courteous and thorough."

"Technician arrived on time and called ahead of time to let me know that he was on his way. He left the work area very clean."

"The salesman/consultant was professional, kind, polite and knowledgeable of the services and plans. He understood and talked me through some of my concerns. He kept me updated on why the process was taking longer than usual."

"The salesman/consultant was professional, kind, polite and knowledgeable of the services and plans. He understood and talked me through some of my concerns. He kept me updated on why the process was taking longer than usual."

"As always I have no complaints"

"Prompt, efficient, professional."

"He always does an excellent and complete job."

"They corrected the issue that I had a month ago."

"Always excellent customer service"

"The didn't fix anything. Left us with no AC. He (Todd) said he was waiting on his Trainee to show up, but to no surprise, he was just a salesman trying to rip us off. They left after unplugging everything, and a different company called us back and ask if we had AC, and he couldn't believe that the American company left us with no AC and us having 3 grandchildren and a English bulldog. So he (Cooks AC) came over and fixed the problem and had us back up and running. Your company American is a rip off and in bad need of people that knows how to fix an AC unit."

"Kevin did his typical knowledgeable courteous service"

"Mark was on time, answered and took care of my concerns."

"Both were very professional."

"Very friendly, fixed the issue in a timely matter."

"tech was great"

"Prompt, informative and pleasant technician. Phone reps are nice too."

"Both experts were friendly and explained everything to me thoroughly."

"You did what was expected"

"Very friendly, cleaned up after working on unit and very knowledgeable about AV unit."

"Grate service"

"Quick to set the appt. Called to confirm i wanted it earlier and they accomodated. Showed up in the time frame and resolved the issue."

"Eaooting for estimate 2x never received"

"Professionally maintained"

"Professionally maintained"

"Service Tech was very efficient and courteous. Job well done."

"Noah took the time to explain the services needed and answered all my questions. Excellent customer service skills. His assistant on the job was also very polite and respectful."

"Mr Bearce was thorough, efficient, patient and professional. It was a pleasure having him here."

"Both techs that came spent a great deal of time with me working out the problem, the solution and the price. Their honesty and education is so appreciated. It is so hard to find this kind of customer service in this day and age. I hope you are able to continue the awesome customer service from scheduling the appointment to the service appointment!!"

"exceedingly competent and informative"

"I am extremely disappointing with this company in regards to this appointment that you scheduled for me. You were supposed to mail me filters to my home address not to my beach address. This happened to me while we were away and it was very confusing to try to solve this problem of getting our filters delivered to the correct place. I still dont know if you understand where the filters need to go."

"Bob Taylor helped me out considerably."

"I always ask for Andrey. He is a seasoned pro. He is very polite and knowledgable and won't tell me I need something if I don't. I trust him."

"Kevin is very competent."

"Very informative and educational service people"

"I have had very good service for the years I have been with this company...maybe a hick-up here and there ,but nothing major."

"Robert did an amazing job in helping me understand the issues with my equipment, solutions available, and impacts of different choices."

"Solved our problem and made good suggestions for our kitchen air flow."

"Efficient and polite and friendly"

"Friendly and expert service."

"Technician never showed up. Noone called. Florida office claimed the order was rerouted."

"Awesome job done by Noah and Javier knowledgable pleasant young men"

"They did awesome job and explained what they did and gave recommendations"

"Domingo & Javier go out of their way to explain in detail everything that is or isnt working on my HVAC"

"Andrey always provides professional service, clearly explains what he does, and makes good recommendations on repairs needed."

"Very knowledgeable and professional"

"Both Domingo and Ridgee kept me informed on all work they were doing on my unit"

"Todd was very professional and knowledgeable. Made sure everything was working correctly and I understood it"

"Noah was on time nice and efficient"

"Excellent service"

"Professionly carried out their mission !"

"Always very happy to have my service call be done. Kevin and Ridgee were the best"

"Very nice and very helpful to let us know what are issues are and how to fix them"

"they explained everything they did. and took there time to clean it up. and give helpful tips."

"Technicians are always on time, knowledgeable, and will go the extra mile."

"Very knowledgeable. I could see that they were well trained"

"Knowledgeable and explained all"

"Everyone was courteous, friendly and professional."

"Called at 4:45 with a/c dead. Tech arrived in less than 2 hours and had problem diagnosed and repaired by less than 1 hour."

"Courteous, professional and knowledgeable. Thank you to the team that participated!"

"Sales Rep was very polite, knowledgeable and thorough. Even cleaned up loose trash in our attic from other sales visists."

"A/C broke, tech arrived a couple of hours later and fixed it within 30 min. Andrey is the best!"

"everyone was very friendly and got the job done in a timely manner"

"Both men were on time and very professional."

"On time great communication and a very pleasant personality"

"Every time I have an appointment, it is always suggested that I spend thousands of dollars on my system. I thought the reason for paying for the maintenance"

"Excellent service"

"Horrible experience for a job already paid over $300 for. Still don't know if part was replaced or not."

"Kevin is knowledgeable,efficient and treats customers with excellent customer service skills."

"Rey easy to work with and professional."

"I love your customer service"

"Very friendly and knowledgeable. Explain everything done and needed"

"Amazing response time and service"