sarah B. new smyrna beach, florida September 20, 2023 "Both Mark and Andrew were excellent at their jobs: thorough, careful, and communicative. I would request this same team for my next service appointment."
allen R. palm coast,, florida September 20, 2023 "Your Team was very professional, answered all my questions."
ted H. port orange, florida September 20, 2023 "ALL service was performed perfectly and in timely manner. I really appreciate all the hard work and excellent service from everyone."
james K. port orange, florida September 20, 2023 "Did not provide quote as promised to install ac vents correctly as they should have when the new air ducts were installed. The general manager never called me back after several attempts. I'm NOT A HAPPY CUSTOMER."
joe C. new smyrna beach, florida September 20, 2023 "Honestly, I had five technicians in six days come to the house. The first four seemed to be concerned about getting done and onto the next call rather than spending the time needed to accurately diagnose the problem. (Leaking return valve) which was covered in oil and easily identifiable had the first four techs taken the time necessary to find the problem. As an advantage customer it's nice not having to pay for service calls but if your techs don't do anything more than the bare minimum, it's very frustrating not to mention inconvenient dealing with multiple service calls in a five day period. I basically blew a whole week waiting for service and dealing with this problem. Part has been ordered and call scheduled for 6 hour install on 9/21/23 (another day lost) Hopefully this will do the trick."
bernard T. north adams, massachusetts September 19, 2023 "Very kind courteous and dependable. They were educational and informative. Hard working and strive on perfection. And they were as friendly as they were professional. Absolutely a great experience."
shannon r. daytona beach, florida September 17, 2023 "The price was incredible the service was fast especially on a Sunday and the technicians were friendly"
bill C. daytona beach, florida September 17, 2023 "Both providers were courteous, knowledgeable and professional."
david C. port orange, florida September 16, 2023 "Noah is extremely knowledgeable and Im very pleased with his service! I will only request him from this point on for further assistance"
adrianna A. ormond beach, florida September 15, 2023 "Andrew has been here several times over the years. He has always been professional, kind, knowledgeable, respectful, and hardworking. Would highly recommend Andrey and Service Experts."
susan E. daytona beach shores, florida September 15, 2023 "Friendly, seemed knowledgeable. Didnt try to sell me things. Quickly did job"
celina L. deltona, florida September 14, 2023 "Professional, informative, does things in a timely manner."
marcia A. deland, florida September 14, 2023 "Excellent service! Very friendly, helpful, great advice, etc !"
daniel H. deland, florida September 13, 2023 "Both employees were very understanding about what needed to be done at this time."
indian G. new smyrna beach, florida September 12, 2023 "Excellent Job. Friendly. Explained job being done."
gail F. daytona beach, florida September 11, 2023 "Thank you so much for getting here so quickly. Mark was awesome."
donna H. palm coast, florida September 11, 2023 "Prompt service technician are polite and knowledgeable"
robert M. edgewater, florida September 09, 2023 "Noah did a fantastic job on getting my A/C up and running, even though the other techs didn't respond to the group help chat, he called Damion, and got the problem resolved. The other techs should at least let him know that they are their but are busy, but to ignore him is unacceptable."
eva F. sanford, florida September 09, 2023 "I've had a lot of techs from a bunch of companies over the years and I have to say that All American Air is by far the most thorough in diagnosing a problem and the bottom line with repair or replace. I can't tell you how much I appreciated that. Thank you."
irene A. ormond beach, florida September 07, 2023 "technicians were on time extremely knowledgeable and very courteous. My air conditioning problem was resolved"
david F. deland, florida September 07, 2023 "Todd Winkler did more than fix our A/C he gave us useful advice on operating and maintaining our unit."
jimmy g. lake helen, florida September 07, 2023 "He forgot to put the filter cover back on the air handler."
wayne P. deltona, florida September 06, 2023 "Domingo and Ridgee explained everything thoroughly and did an awesome job."
ted H. port orange, florida September 05, 2023 "Everything was done very quickly and very efficient."
gladys S. daytona beach, florida September 03, 2023 "He does a good job and tells me what he doing. . .he tells me what I need to I need to do."
bill S. astor, florida September 02, 2023 "Very efficient and consciencous. Went right to work and fix the problem."
terry H. flagler beach, florida September 01, 2023 "The technicians that did the installation were great. They would have earned a 10 except we found out a few days later, after a power outage, that they forgot to put batteries in the thermostat, or ask if we had any to put in. Most of the rest of the answers have to do with dissatisfaction about the price we paid."
ted U. deland, florida September 01, 2023 "What a rip off. Overpriced. Rude technician. This business is a scam!"
flagler I. flagler beach, florida September 01, 2023 "Your technician was on time, pleasant, neat and accommodating. We were extremely pleased."
paul I. ormond beach, florida September 01, 2023 "Andrew did a good job and explained everything thoroughly"
vinod P. lake mary, florida September 01, 2023 "All American Service (Proved Me) means Real Services"
vinod P. lake mary, florida August 31, 2023 "Somehow After service my AC takes longer time to cool house"
bob H. ormond beach, florida August 29, 2023 "Javier was very professional, understood what was needed, and has set up the requested service. Very glad we called your company."
stephen H. port orange, florida August 28, 2023 "Tech was excellent. Call was later than expected though."
jeanne R. port orange, florida August 27, 2023 "Noah did a great job on the original repair and changing the return and making it bigger to help stop the cause of the overflow."
charles E. daytona, florida August 25, 2023 "Service man 1 tried to fix hole in duct work. He was unsuccessful. Service man 2 did not recognize or attempt to fix hole in duct work. I called a different company. The new company fixed the hole. They charged me 40 dollars less. They quoted all new duct work price 2000 dollars less than all american ac."
anne N. debary, florida August 24, 2023 "The technicians were very professional and informative. I appreciated the way they handled out inspection and how they explained and showed me pictures"
tracey M. crescent city, florida August 24, 2023 "Javier was awesome, friendly, knowledgeable, and so helpful. Took the time to answer all our questions."
mark H. debary, florida August 24, 2023 "The guy came on the time they said, got our air conditioner up and running"
james S. ponce inlet, florida August 23, 2023 "Set up appointments. No call no show and then representative called and said he does t know if I canceled or if you did. Vey unprofessional"
fred G. daytona beach, florida August 22, 2023 "Very professional friendly explained everything to me so I can understand it and my wife also"
patricia O. south daytona, florida August 21, 2023 "I think that everything was explained to me very well. What I needed to do what I might need to do. But I don't like is that they don't carry a simple thing like a filter with them in the truck. So many air conditioners are standard sizes and they could carry some with them instead of putting a dirty one back in"
steven H. debary, florida August 21, 2023 "Robert was very professional and his knowledge was excellent. I was very satisfied and will use them again for sure."
vinod P. lake mary, florida August 21, 2023 "He did good AC maintenance job but only thing he did wrong was he drove his Van on my Lawn which broke 2 Sprinklers"
wonetta T. deland, florida August 21, 2023 "I like the correspondence that lets me know when my tech is on the way .."
doreen R. palm coast, florida August 19, 2023 "4th time my garage has flooded since YOUR SYSTEM was installed same crap different excuse as to WHY this KEEPS happening!! So tired of not only the inconvenience but, the damage to my home and belongings when YOUR TECHS FIX the problem when all they really do is break something while theyre here, or the flood damages my belongings again just a few months later each time."
teresa D. deltona, florida August 19, 2023 "On time (early actually) and very quick to diagnose the problem and solve it."
colleen S. daytona beach, florida August 17, 2023 "Robert and Javier were very knowledgeable and polite. They both took time to explain to me the problem and solution."
arland L. daytona beach, florida August 17, 2023 "Best response time and knowledgable courteous service tech."
jorge C. deltona, florida August 17, 2023 "They charge me for the technician and for the salesman $199.00 when i only request for diagnostic."
tracy E. port orange, florida August 16, 2023 "Same day service like advertised Was actually at my house within 2 hours . Mark our technician was absolutely amazing, diagnosed the problem within minutes and it it fixed, but still spent the time to completely check the inside & outside units thoroughly!"
sandy S. daytona beach, florida August 16, 2023 "Noah and Pete were on time and got right to work. Noah always is very knowledgable and also very respectful."
wendy P. orange city, florida August 16, 2023 "Service maintenance. Robert is very thorough and explains everything"
jeanette D. daytona beach shores, florida August 16, 2023 "came quickly and will reimburse for hotel stay as part of the Advantage Program- tech was very nice"
david H. debary, florida August 16, 2023 "Perfect job Outdoor not have been more known and friendly."
kevin W. daytona beach, florida August 15, 2023 "Angel was great, very polite and hard working. He cleaned up after he cleaned the vents and was very professional."
dawn A. deland, florida August 15, 2023 "Courteous and explained what they did and how everything was. They gave suggestions on what may need attention"
harold S. ormond beach, florida August 15, 2023 "The reasons for the 7s is due to no work has been done yet. We only went over cost and contact. I will let you know again after my service is completed. HOPEFULLY SOON"
carol F. palm coast, florida August 14, 2023 "Went right to work, and werent confused with what needed to be checked. They were bright, efficient, and very nice. I would recommend them to anyone that needed this type of work done!"
joseph C. daytona beach, florida August 14, 2023 "Andrey and his assitant were friendly, professional, knowledgeable and responded well to what I needed in an emergency situation. Andrey's patience and work are very much appreciated. His assistant kept me informed of each piece being installed and got me signed up for the monthly maintenance plan."
walter P. deland, florida August 14, 2023 "Service tech was very punctual, polite and answered all questions and concerns."
joseph C. daytona beach, florida August 11, 2023 "The technician was great. Andrey knows his stuff. He is patient and professional. His assistant was also very helpful."
brian Y. deland, florida August 11, 2023 "Noah was very personable and professional. It was a pleasure to meet and speak with him. He is a great asset/ambassador to and for your company."
roger G. debary, florida August 11, 2023 "when air went out, temp reached 94 in house. Sally ordered part required and had it installed the next day. She is great to work with and knows her stuff. She is a Keeper!"
zugba C. daytona beach, florida August 10, 2023 "The technician was pretty good on explaining what needs to be done but the price is unreasonably steep. Aside from the price, the tech was respectful and knowledgeable."
thomas R. daytona beach, florida August 10, 2023 "Andrey (sp?) is great! He has been very helpful. We appreciate the extra effort he gives."
benjamin M. new smyrna beach, florida August 09, 2023 "Excellent work. Diagnosed and corrected the problem quickly. Very hard working person!"
stephen R. port orange, florida August 09, 2023 "Great consistent service. He is always professional, helpful, and thorough."
linda S. south daytona, florida August 08, 2023 "I couldnt understand the man. he didnt seem interested in the promble."
nancy Z. debary, florida August 07, 2023 "They were on time period they did. The work period. They were pleasant to have around. Couldn't ask for more"
james F. port orange, florida August 07, 2023 "Andrey Makarov has been taking care of our unit for over 10 years. He is friendly, polite, and very professional. He knows what he is doing and very trust worthy."
m/m E. deland, florida August 06, 2023 "I was out of town; my husband experienced loss of AC. When he called, Kevin came out within a few hours and got it back up and cooling!"
gary H. deland, florida August 06, 2023 "peter was very informative and checked everything in a timely manner."
stephen R. port orange, florida August 05, 2023 "Timely, professional, clear communicators, and friendly."
michael M. deland, florida August 05, 2023 "Peter was on time, polite, and answered all my questions."
john B. deleon springs, florida August 05, 2023 "Very professional and courteous, and all details were explained thoroughly and clearly"
leticia R. holly, west virginia August 03, 2023 "They were very professional and answered all my questions."
john A. palm coast, florida August 03, 2023 "Very skilled, professional and punctual. Fixed the problem correctly the first time."
geraldine A. palm coast, florida August 02, 2023 "I called and in 20 minutes I had someone at my door to assist us .this was an unexpected exspensiive. But it had to be done .Robert was very good in explaining what was wrong and helping us make the right choice"
kevin W. daytona beach, florida August 01, 2023 "Great customer service and very knowledgeable technicians."
jamie K. palm coast, florida August 01, 2023 "Andrey is always very good. And went to extra effort to make things good again."
audrey M. edgewater, florida July 29, 2023 "The 24/7 service was wonderfully accurate. They were there within an hour. I called other services and they closed at 4-4:30 on Friday and that was it. I didnt have the problem until 4:33 pm so was delighted with All American."
donna D. deland, florida July 27, 2023 "Noah was very thorough, knowledgeable and helpful. He made sure I understood everything that he was doing. Riley was very helpful in explaining what needed to be done and the cost for parts. He didnt try to sell me anything."
elaine P. port orange, florida July 26, 2023 "First, Rafael your dispatcher was amazing! He was very helpful, upbeat and you could hear in his voice that he wanted to help. He was able to tell me the price it was for someone to come out and made an appointment for someone to come out the next day. However he immediately followed up with, I will call you if there is a cancellation. He called me back 3 hours later and was able to get me in the same day. I believe the first person your customers talk to sets the tone for your company. Rafael is truly an asset to your company. Riley Thompson was also great. He answered all of my questions and was very informative. He was very personable and patient. Because of him I will definitely let all American air quote me for a new unit when needed. Last but not least, Andrew Makarov was very fast, efficient and knowledgeable. I appreciated him taking the time to answer my questions. Thank you."
xavier P. debary, florida July 25, 2023 "Mark Jackson came into my home and completely violated me and my home and any reputation this company has, I will be taking this to the BBB, mark jackson came into my home and wired my board backwards to convince me that my AC unit was stuck in heat so you guys could sell me on a $1,000 job and a $1,800 job, or just buy a whole new unit for $13,000, mark jackson deliberately wired my thermostat and board wrong so my system would go into heat and tried to tell me its one of the hardest things to fix, mark jackson then told me my capacitor was bad when in fact is brand new as of the previous year, after deliberately wiring my system backwards he said he had to order my board thats was broken which in fact is perfectly fine and doesn't know when it will be in and left after he tried charging me $400 for an new capacitor that didnt even need to be touched, I was still charged $95 I then called 2 companys to come and help me, the first company comes out and in 15 minutes shows me the work of mark jackson and tells me the whole time it was a $20 fuse in the air handler, after wiring my board back to normal and putting the new fuse in my whole system is back up and running gaining them a customer for life, and leaving all American with the worst reputation, you all are horrible people how are you even in business"
linda S. south daytona, florida July 23, 2023 "Riley was GREAT.he explained everything very clearly."
michelle B. south daytona, florida July 23, 2023 "Your techs are always helpful, knowledgeable and respectful."
walter P. deland, florida July 22, 2023 "Technician was timely and advised us of all the addjustments, corrections he had performed."
david E. ormond beach, florida July 22, 2023 "Arrived within two hours of call for service and resolved the problem."
m/m E. deland, florida July 20, 2023 "Kevin has been our technician for years. He is great, works efficiently and always clearly explains any issues with our system and all options we have to deal with them."
brandi B. de leon springs, florida July 17, 2023 "He was amazing and explained everything thoroughly."
steve K. palm coast, florida July 15, 2023 "I dont think I have felt ripped off this bad in a long time!!! They didnt even touch the unit they just looked at it I already had the ccover off and that didnt make them happy 195 dollars for nothing"
priscilla P. port orange, florida July 14, 2023 "Quick response time and when the technician was going to be late, the office called to advise me. I really appreciated that."
patricia K. deland, florida July 13, 2023 "Everyone was professional, understanding, clear, caring, and have great workmanship. I would recommend to anyone!"
fran D. port orange, florida July 12, 2023 "Your company is the best AC company I have ever used. They are professional, knowledgeable, and very personable."
renee G. daytona beach, florida July 10, 2023 "Domingo was determined to figure out where the leak was coming from"
kelly G. deltona, florida July 08, 2023 "Peter is always such a polite man and explains everything to us."
charles T. bunnell , florida July 06, 2023 "Reps were informative and service was quick and reasonablypriced"
pamela B. flagler beach, florida July 06, 2023 "They did everything right, quickly, efficiently, and arrived on time. Their personalities are very nice. Their appearances were neat and professional."
kevin L. deland, florida July 06, 2023 "Robert & Riley were very helpful and informative. They gave you all the info and let you make your own choices without undue pressure. They were very efficient and delivered what was promised for the same price quoted."
bob F. daytona beach, florida July 05, 2023 "Technicians were prompt, polite, professional and efficient."
mireille M. orange city, florida July 03, 2023 "Kevin got the job done! Awesome job, professional and timely. Not his fault the part wasnt in stock but would be nice if the company could keep more parts in stock so we doing have to wait days."
john B. ormond beach, florida July 03, 2023 "Arrived on time. Very helpful. Fixed the problem quickly"
mireille M. orange city, florida July 02, 2023 "The tech Rob was amazing and took care of all our needs and was very knowledgeable, professional, and caring. But the sales guy that tagged along with him kept looking around at the things in our house which made me feel uncomfortable in addition to asking to use our bathroom. Ive never had a professional ask to use our restroom. Also the lady answering the call center after hours line did not even know what a thermostat was. I had to explain it to her. She asked the stupidest questions, please look into a better script."
mireille M. orange city, florida July 01, 2023 "we have to wait tooo long without AC for a part that is not in stock- in this heat - arent you able to keep parts on hand? Our tech was amazing and able to get us a temporary solution, but we had to get through a tough night with no AC with children, one who is disabled. He did a temporary fix the next day but we are still waiting for the actual fix due to the part not in stock (which is not the techs fault)."
bill S. astor, florida June 30, 2023 "Take care of the problem in a fast and courteous way. Both young men were very courteous."
mary K. palm coast, florida June 30, 2023 "Mark explained everything very clearly for me and answered all my questions."
kyle K. south daytona, florida June 30, 2023 "Kevin is a very knowledgeable technician. He always does a great job!"
elizabeth H. ormond beach, florida June 29, 2023 "Work done very good and cleaned up everything. Very hot day worked 10 hours by self to get job done. Answered my questions and explained what he was doing. Very professional"
lynda W. ormond beach, florida June 28, 2023 "The tech doing air duct cleaning Peter went over and above,in explaining what was going to happen. He even did a little extra so when next tech comes,getting into unit would be easier to do work inside."
martin O. deland, florida June 28, 2023 "Mark was very thorough, courteous and on time. My neighbor is also a satisfied customer and referred me to this company."
pro management R. south daytona, florida June 27, 2023 "Riley the technician was great. Communication was great for the most part, but had me confused at times to as when they would actually be there. The repair was completed promptly, but they did arrive about 20 minutes behind schedule. Pricing was a little high, but not unreasonable. We and the tenants were very happy that they were able to get out the same day!"
caren L. south daytona, florida June 23, 2023 "Technician arrived on time and called ahead of time to let me know that he was on his way. He left the work area very clean."
thomas R. deltona, florida June 23, 2023 "The salesman/consultant was professional, kind, polite and knowledgeable of the services and plans. He understood and talked me through some of my concerns. He kept me updated on why the process was taking longer than usual."
thomas R. deltona, florida June 23, 2023 "The salesman/consultant was professional, kind, polite and knowledgeable of the services and plans. He understood and talked me through some of my concerns. He kept me updated on why the process was taking longer than usual."
david H. palm coast, florida June 22, 2023 "The didn't fix anything. Left us with no AC. He (Todd) said he was waiting on his Trainee to show up, but to no surprise, he was just a salesman trying to rip us off. They left after unplugging everything, and a different company called us back and ask if we had AC, and he couldn't believe that the American company left us with no AC and us having 3 grandchildren and a English bulldog. So he (Cooks AC) came over and fixed the problem and had us back up and running. Your company American is a rip off and in bad need of people that knows how to fix an AC unit."
edward H. ormond beach, florida June 22, 2023 "Kevin did his typical knowledgeable courteous service"
elveila L. daytona beach, florida June 20, 2023 "Mark was on time, answered and took care of my concerns."
brandon G. new smyrna beach, florida June 20, 2023 "Very friendly, fixed the issue in a timely matter."
donna B. port orange, florida June 19, 2023 "Prompt, informative and pleasant technician. Phone reps are nice too."
caren C. south daytona, florida June 19, 2023 "Both experts were friendly and explained everything to me thoroughly."
nelson H. daytona beach shores, florida June 18, 2023 "Very friendly, cleaned up after working on unit and very knowledgeable about AV unit."
charlesie R. st. petersburg, florida June 09, 2023 "Quick to set the appt. Called to confirm i wanted it earlier and they accomodated. Showed up in the time frame and resolved the issue."
eleanor H. palm coast, florida June 08, 2023 "Service Tech was very efficient and courteous. Job well done."
kelly H. port orange, florida June 07, 2023 "Noah took the time to explain the services needed and answered all my questions. Excellent customer service skills. His assistant on the job was also very polite and respectful."
sharon R. daytona beach, florida June 07, 2023 "Mr Bearce was thorough, efficient, patient and professional. It was a pleasure having him here."
premier A. ormond beach, florida June 06, 2023 "Both techs that came spent a great deal of time with me working out the problem, the solution and the price. Their honesty and education is so appreciated. It is so hard to find this kind of customer service in this day and age. I hope you are able to continue the awesome customer service from scheduling the appointment to the service appointment!!"
lauren T. palm coast, florida June 05, 2023 "I am extremely disappointing with this company in regards to this appointment that you scheduled for me. You were supposed to mail me filters to my home address not to my beach address. This happened to me while we were away and it was very confusing to try to solve this problem of getting our filters delivered to the correct place. I still dont know if you understand where the filters need to go."
june C. debary, florida June 05, 2023 "I always ask for Andrey. He is a seasoned pro. He is very polite and knowledgable and won't tell me I need something if I don't. I trust him."
lynda W. ormond beach, florida June 02, 2023 "I have had very good service for the years I have been with this company...maybe a hick-up here and there ,but nothing major."
paul F. deland, florida June 02, 2023 "Robert did an amazing job in helping me understand the issues with my equipment, solutions available, and impacts of different choices."
john F. palm coast, florida June 01, 2023 "Solved our problem and made good suggestions for our kitchen air flow."
alicia R. euclid, ohio May 31, 2023 "Technician never showed up. Noone called. Florida office claimed the order was rerouted."
julie F. south daytona, florida May 30, 2023 "Awesome job done by Noah and Javier knowledgable pleasant young men"
julie F. south daytona, florida May 30, 2023 "They did awesome job and explained what they did and gave recommendations"
lorenzo F. palm coast, florida May 29, 2023 "Domingo & Javier go out of their way to explain in detail everything that is or isnt working on my HVAC"
gordon B. ormond beach, florida May 26, 2023 "Andrey always provides professional service, clearly explains what he does, and makes good recommendations on repairs needed."
robert W. deltona, florida May 26, 2023 "Both Domingo and Ridgee kept me informed on all work they were doing on my unit"
ed H. ormond beach, florida May 26, 2023 "Todd was very professional and knowledgeable. Made sure everything was working correctly and I understood it"
pam T. deland, florida May 23, 2023 "Always very happy to have my service call be done. Kevin and Ridgee were the best"
shelly P. daytona beach, florida May 23, 2023 "Very nice and very helpful to let us know what are issues are and how to fix them"
leslie M. deltona, florida May 21, 2023 "they explained everything they did. and took there time to clean it up. and give helpful tips."
sandy K. deland, florida May 18, 2023 "Technicians are always on time, knowledgeable, and will go the extra mile."
ken D. ormond beach, florida May 17, 2023 "Very knowledgeable. I could see that they were well trained"
ed H. ormond beach, florida May 15, 2023 "Called at 4:45 with a/c dead. Tech arrived in less than 2 hours and had problem diagnosed and repaired by less than 1 hour."
colleen S. daytona beach, florida May 15, 2023 "Courteous, professional and knowledgeable. Thank you to the team that participated!"
walter P. deland, florida May 15, 2023 "Sales Rep was very polite, knowledgeable and thorough. Even cleaned up loose trash in our attic from other sales visists."
jo B. palm coast, florida May 13, 2023 "A/C broke, tech arrived a couple of hours later and fixed it within 30 min. Andrey is the best!"
jackie D. orange city, florida May 13, 2023 "everyone was very friendly and got the job done in a timely manner"
patricia B. deland, florida May 03, 2023 "On time great communication and a very pleasant personality"
karren N. sanford, florida April 26, 2023 "Every time I have an appointment, it is always suggested that I spend thousands of dollars on my system. I thought the reason for paying for the maintenance"
mark W. daytona beach, florida November 15, 2022 "Horrible experience for a job already paid over $300 for. Still don't know if part was replaced or not."
frank hartl H. south daytona, florida November 11, 2022 "Kevin is knowledgeable,efficient and treats customers with excellent customer service skills."
bill H. holly hill , florida November 01, 2022 "Very friendly and knowledgeable. Explain everything done and needed"