Reviews

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672 Total Reviews
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"Completed work very quickly and quietly with concern for tracking mud across our floors."
"Technicians are very courteous and knowledgeable You are my go-to guys!"
"The service technician Joshua was excellent. I was very satisfied with his knowledge and experience. My unit is only 1 1/2 years old. I have had 3 failures of the similar..."
"he was a very nice person and very helpfull"
"I had another contractor for exterior painting due here in the afternoon. He came early. Todd was delayed. If they didn’t overlap, things would have been easier."
"The technician (Jose). he is professional, clean and knowledgeable."
" the only reason why I'm getting all good rating is because of the technician mr. Albert he is always taking care of my unit and done it with a smile and very knowledgeab..."
"Patrick very professional "
"Terry Hayes worked diligently with me to prepare the project of installing 9 HVAC units in our building downtown. From planning to implementation everything was excellent..."
"prompt, efficient, thourough"
"Bill was exactly on time, answered my questions and offered suggestions for the best filters and monthly maintenance. He was polite and professional and wore shoe covers..."
"Did a good and answered all my questions"
"Michael arrived a bit earlier than planned (good). He was very through and checked out all the possible causes of the problem, then fixed it. He suggested some things I..."
"Very good job"
"Al was very informative explaining what and why he was doing what he was doing"
"They were very good getting my unit repaired but it’s taken much too long to find leak and diagnose problem. "
"Jeff was very thorough in tracking down the problem, even waiting until the rain slackened so the outside unit could be checked. He went into the attic to find the dampe..."
"Technician was professional & polite "
"Tech explained everything and patient "
"Knowledgable and personable and was concerned about any questions or problems we had. Very courteous. Truly a service expert"
"He was on time, courteous and explained what he was doing. "
"Wish part had been in stock so i did not have to wait 2 days"
"Steven went above and beyond in explaining ways to improve the system's performance and did a very thorough inspection and cleaning."
"My experience with service experts has been up and down. We picked service experts to install our air handler years ago and the technician was excellent, after that our ..."
"Joshua was incredibly polite as well as extremely well versed in his business"
"He as able to diagnose the ltiblem"
"Very efficient technician, on-time arrival, and problem was explained and fixed quickly."
"The Tech was very knowlegible and confident. He made sure I was informed about certain details in such a way that I would know that he had only our best interests at hea..."
"While service was restored, the outdoor communications wiring was spliced with multiple wire nuts at ground level and left exposed. First, the initial installation should..."
"Scott Goodbread was friendly and professional......he was the previous time also. We will request him for every 6-month visit."
"the tech was very pleasant however he said we needed freon (sp) and a new unit however we had another tech from another company come out and he could not find anything wr..."
"the Technicians are always professional."
"Very professional"
"Knowledgeable- professional service."
"Tech was friendly and efficient."
"Tech was on time for appointment, and work was completed within a reasonable time frame. Tech was very courteous and professional."
"technician answered most questions. I still have questions. The thermostat is difficult to understand. Last month my electric bill was two and a half times it's usual s..."
"Great advice and good job"
"the day the technician was supposed to arrive, he did not come, so we lost the entire day!"
"Andrey was very professional"
"The job was well don"
"great service"
"Part didn’t come in on date I was told. Office said it would keep me updated but didn’t. Waiting today for it to be installed. "
"Service technician was excellent."
"Technician was thourlal and seemed knowledgeable "
"The technician explained what needed to be done and what he had done, in terms which I could understand, meaning that I do not understand a lot of the names of the parts ..."
"Tech was very through and did not install an unneeded part ordered by previous tech."
"Everything went well but nothing is perfect."
"Not interested in going over the fact I went without A/C for 13 days after the 3 year old unit was serviced. One story after another. Lennox dealer with no parts. Just..."
"Did the service as expected."
"Very positive experience."
"Promptness, Safe worker, very efficient,"
"Jimmy is ver thorough and helpful"
"Been doing business along time and always had excellent service"
"The service was excellent so could give it no less then a 10."
"Michael was professional and completely thorough. He did an excellent job. "
"Josh was very knowledge able and seemed to figure out the issues at hand rather quickly. He also said explained enough to me that I realized that he didn't want to just ..."
"Definate diagnosis of problem"
"Over all service."
"tech was very cordial and answered any questions I had"
"First of all, Josh was on time, he was courteous and explained everything he was doing and any problem. Gave me the opportunity to think about what had to be done and th..."
"All work was very professionally performed."
"The tech was on time & courteous."
"Technician was very thorough."
"Tech was early and communicated very well about the problem, cause and how to stop from re-occuring."
"Always on time. Very courteous and respectful of our home. Technician knows his work."
"timely, professional, knowledgeable & polite."
"Very professional and detailed. Listened to and addressed my concerns, Made performance of system work better/uniformly more comfortable "
"Prompt, friendly, efficient "
"Very knowledgeable technician "
"Prompt and fixed it"
"The tech arrived on time. He explained the problem and my options. The tech that came to do the repair was just as helpful and kind."
"Technician very friendly and helpful "
"Very knowledgeable and friendly "
"Technician had to be asked to put on shoe covers after tracking mud into the house several times. Then refused to perform chech on air handler because his ladder was too ..."
"Top-notch scheduling, communication, service and service techs"
"Technician did his work efficiently without disruption. "
"Had difficulty with installation with multiple technicians who did not seem to understand how the equipment functions. "
"Neat & clean job"
"Our Tec cris was very professal. He went above and beyond."
"prompt and efficient."
"The service was thorough, professional and the technicians respected my property."
"Your techs are always well-informed, friendly and explain everything."
"Your service man was prompt,polite,neat,and intelligent."
"Tmely & complete!"
"A tech was here as soon as possible to look at my problem."
"The service technician was polite, conscientious, and knowledgeable."
"Thorough explanation of service and recommendations."
"Matt is always efficient, om time and courteous."
"excellent tech. the only one we will allow to service this address"
"All Good"
"Service person always polite and courteous "
"This was a diagnostic service call. Parts are yet to be installed. "
"didn't ask about air filter; I change it every month anway."
"Your tech was very good and knew his job , which he did well ."
"the original service tech called in a salesman who ended up trying to sell us 15,000+ system. In the end our current unit was under warranty. Had someone taken the time t..."
"I am very dissatisfied having to pay $775 for a labor charge on an under warranty failed evaporator coil on an over thirteen thousand dollar Lennox unit that is less than..."
"The technician was very professional and fix the problem. Very respectful"
"tech great office decision makers very sad"
"Terry was excellent. Diagnosed the problem accurately and quickly."
"Technician was very helpful and professional. Answered my questions. Gave me some additional tips to do in future to further the life of the unit."
"was able to get come before the scheduled time and was very helpful"
"Sergio was right on time and performed our scheduled maintenance perfectly."
"He found the problem and help us to take care the next time the cold weather drip water in the system....he is a very nice person."
"The technician responded on a Sunday. "
"Fan motor was replaced under warranty...Terry was very thorough and efficient under trying conditions."
"They fixed the problems I was having with the system. I is a new system and was having problems with it from day one and could not get any help from the people that inst..."
"I had service on Wednesday and my unit is now broken? I have no heat and it has been the coldest nights of the year"
"Scott was courteous and efficient. "
"Service technician called me and arrived early."
"One of the best service calls I ever had."
"The technicians were knowledgeable and personable. The work was done as contracted."
"The tech was very thorough and helpful in repairing the air condenser. He also pointed out a few problems with the unit (air handler) that I didn't see over the years de..."
"The Tech Roger was friendly and very thorough. He shared information about my unit and the care of it that I was unaware of and no one has shared before."
"Scott was very professional, courteous and solve our problem very quickly."
"Technician is exceptional @ troubleshooting . Listens to customer and formulates solution. Very professional"
"Jeff & Shawn were very professional, and answered every question I had. They skillfully installed each piece of equipment, and completed the job in a timely manner."
"He was prompt, polite, thorough and informative."
"Tecs are nice and knowledgeable"
"Rep was very polite and knowledgeable "
"They came New Years Eve and fixed my problem"
"Tech rep was very nice and great at his job."
"He was on time, courteous, and let me know exactly what he was doing."
"efficient, professional, and on time"
"He was very helpful"
"I always receive professional technicians that are very knowledgeable. Great customer service. The recent Tech Michael was very personable and explained everything with p..."
"technician was pleasant and knew what he was doing...not like some others you sent in the past...."
"Techs electronic equipment did not work at time of call, ao I was not given a copy of the service call. He never introduced himself at the door instead he asked "what is ..."
"The Techs were very professional and tried to find and repair the problem(s). However the problem remains evidently because the heat does not come on promptly so I thin..."
"Matt is always on time, very efficient and is very courteous."
"I didn't feel confident in the service technician's review therefore didn't complete the services he recommended. My previous technicians have always felt trustworthy an..."
"Shawn has previously been here to service my AC unit and each time he has done an excellent job in explaining what test he has performed and if necessary make any adjustm..."
"Outstanding job as usual by Jose"
"The techs need to be scheduled early enough to be finished before 4 PM. Harbour Pointe Condo Building Locks access to the roof at 4PM and on weekends "
"Li was very thorough and explained every question I asked. He is professional and a true asset to your company. "
"On time and performed the repair quickly."
"Appeared to be a through checkup with a recommendation to avoid future problems. BUTI AM STILL WAITING FOR THE FOLLOW UP CALL TO SCHEDULE THE RECOMMENDED SERVICE TO AVOI..."
"Unavailable part"
"Very personal and professional "
"Last visit was a disaster. This one was much better."
"Denis was very through and found a leak in the cooling unit then called his superiors and worked out a replacement because the leaking one was just over a year old. "
"the tech knew what the problem was immediately but checked to be sure."
"I was very happy to be able to schedule an appointment the next day when I came back from vacation & discovered that my air conditioner wasn't working. The technician di..."
"he was good"
"Very Professional. "
"Tech resolved thermostat connection."
"very helpful"
"timely service and effective repairs"
"Technician was friendly & took care of problem."
"He was very helpful and efficient"
"Tech was on time"
"Serviceman was very punctual, courteous and seemed to be very in-tuned to what he was here to do."
"This was the second trip out to fix my issue and the fix lasted 24 hours. "
"Very nice tech did a great job"
"He is very polite and complete with what he is doing."
"for a job well done"
"Mike Garcia is an excellent tech"
"Friendly, professional, and prompt service. "
"AS USUAL, SERVICE EXPERTS DO A FINE JOB"
"He was friendly professional and courteous. He explained what was needed what it cost and why it’s important to replace."
"Technician was the most professional we have had."
"The tech. was friendly, and as far as I know did a very good check up."
"Josh did a great job fast and reliable. "
"Did not send the technician that I requested. Also, the technician did not use the shop vac to clear the condensate line like is done on every other service I've receive..."
"Prompt service pleasant technician"
"Scott called and arrived exactly on time. Scott explained all the system checks and interventions that were necessary to keep the Lennox in top performance. In addition h..."
"Donald was polite, informative and efficient. He completed his inspection, recommended some things for next time and did not pressure me to spend more than I could affo..."
"Very thorough and professional"
"Cost. Three visit to fix the basic problem. Air handler motor seasing up."
"Very thorough and pleasantly "
"Very neat clean and did excellent work. "
"went right to the point and found the problem."
"Very professional service as scheduled"
"Courteous, punctual, knowledgable, efficient"
"Problem solved quickly. jesus is the best, has serviced our ac before."
"He did his job. He did not have booties for his shoes, but he did take off his shoes as I ask."
"The technician knew his stuff and was polite and helpful."
"Explained everything clearly; answered quwstions fully."
"The service men were pleasant, and quick."
"Because the Tech is always professional. "
"Service Tech extremely knowledgeable and courteous"
"The technician was excellent and very respectful of my house. He left everything clean and brought my attention to a rust issue on my outside units and provided a solutio..."
"The technician explained what he was doing. However, do you guys ALWAYS have to recommend some expensive addition that is supposedly needed?? "
"I'm confused why you should have to sign a black screen and be shown your total afterwards."
"Satisfied "
"The service man seemed very knowledgeable & very caring."
"We felt the technician was very honest"
"Dennis checked my Heating & Air conditioning very thoroughly. "
"Quick and professional service"
"Service tech was professional, courteous, and helpful."
"Your technicians are thorough, professional and courteous. My since forever issue is that each time I make an appointment I tell the scheduler that I need 4" filters and ..."
"Very professional"
"Very attentive to detail."
"Efficient and professional "
"did a great job. fast and efficient. "
"Very nice and answered any question I had"
"Service on time and professionally done. My system is working fine."
"The tech arrived on time. He was polite. He did a theral job on my unit."
"Friendly and efficient"
"Roger not only fixed the problem, explained the problem."
"I had a scheduled appointment on 12/19/2017 from 10AM-Noon time. I called at 12:15 as no one called and stated they were on their way. Your company advisor then said so..."
"On time, polite, answered questions, wore shoe covers."
"Jimmie Mathurin does a great job and he has a wonderful attitude. My husband always asks for him.."
" Scott Goodbread service tech was extremely knowledgeable and pleasant."
"The inspection and preventative maintenance was very thorough."
"I told the person selling this unit that. I was very concerned to get a new unit since I had so many problems when they placed the prior newer one. Just as they were inst..."
"Arrived on time, polite, took time to fully inspect system, explained (and showed pics) of problem area, fully explained possible solutions and cost implications. Then wa..."
"Service is always when promised."
"Technician was great but another person was there to “sell” us something "
"Very Satisfied."
"Great technician"
"Overall Michael was punctual, informative of what I need to purchase down the road, answered all of my questions, courteous and communicative. "
"Scott Goodbread was efficient, knowledgeable, polite, and took care to provide the best service."
"Pleasant and knowledgeable "
"both people were knowledgeable, polite and prompt with my questions,"
"I initially scheduled a service call on a malfunctioning Heat Pump. The Service Technician diagnosed the problem and being that the system was relatively old the repairs ..."
"Javier is a very knowledgeable and competent technician who is friendly and personable. He took the time to explain what he was doing. I would want him every time."
"After several hours of finding Multiable electrical errors and defective thermostats these two Techs had my system up an running perfectly. Some issues they found were f..."
"The technician was onetime for the scheduled appointment. He was respectful of my condo and A/C equipment. He was knowledgeable and efficient at his job."
"The 1st tech. was a ONE !! Darius ( 2nd Tech.) was great. "
"He finally found the problem."
"Service was thorough and professional"
"service rep: was polite and knowledgeable"
"proficiency in work"
"Carlton arrived on time wore shoe covers when entered our home. "
"good service and was on time"
"informed me of all known potential problems,took care in fixing any existing "
"Efficient and thorough, pleasant and courteous, explained his actions"
"Tech was knowledgeable, updated me on each unit and was professional"
"Very patient - I was quite late. Extremely courteous and knowledgeable. Thanks!"
"Good job only complaint tell technicians to make sure they close the gates,dog got out."
"Andrey is very good about explaining everything he did and what I might expect in the future with my air,"
"Mike I believe his name was. Did a very through job, at least I feel he did. I'm hoping this will get us through the next year without any problems."
"The gentleman was very knowlegable and verynice"
"Damien always does a thorough job. And explains what has been done. And makes honest suggestions. He is great!"
"Andrey is the most thorough technician I have had here in all the time I have been a customer. We have been with All American Air for at least 20 years."
"took time to answer questions and did very good work while here"
"Andrey is very thorough, professional, efficient, and polite."
"Andrey is very professional. He respects our house. He does thorough check of our air system and makes good recommendations for ongoing maintenance."
"Derick Kimmel (the technician) who came out at 8:15 PM was very knowledgeable. He troubleshot the problem and made the appropriate wiring correction quickly at the thermo..."
"Everything is running great today!!!!"
"Andrey was on time, professional, polite, and did an excellent job, as usual. He is very knowledgeable and trustworthy. We always request him as our service technician."
"Excellent service and friendly and knowledgeable service staff "
"Everything was explained and done to my satisfaction"
"Andrey explains all what He’s doing what needs to be done "
"The tech was prompt, knowledgeable, and went the extra mile to get my problem fixed!"
"On time, personable, quick service, cleaned out drip line."
"The service technician was very prompt and knew what needed to fixed in a short time. He was very informative and explained the problem and the fixes very professionally..."
"Very caring and Great Technician"
"Jennifer scheduled a technician within three hours of my initial call, which was great. She was very pleasant and professional. Todd the technician was extremely thorou..."
"Kevin did a,great job. Such a nice man. "
"the technician who did the maintenance [i think his name is kevin] did not leave a receipt which in my experience is normal. the person who came to give me a quote for ne..."
"On time, kind, efficient, explained everything..."
"very good a/cond tech."
" On time and always honest I have complete faith in him ."
"Emergency call tech fixed the problem in a very short time and was very professional and knowledgeable. At his recommendation I replaced my 21 year old system. My install..."
"Always call ahead and arrive when they say. They are through except for checking the attic. He stated attic inaccessible but never indicated he needed to get there."
"Todd went right to work and was very efficient, was very pleasant to talk to. He represented Service Experts with his knowledge and expertise."
"Tony and James were very professional and did a good job installing our heat pump package"
"Kevin did a great checkup on our Lennox unit. It's always good to hear everything is working well. "
"He knows his job very professional."
"Andrey did a great job explaining our issues and what was needed to resolve them."
"Bob was great, talked to me about all the issues, I had."
"The technician was bilingual and very knowledgeable "
"I had hoped the tec would have been scheduled prior work so that he would begin before the latest time of my scheduled 12-2 PM appointment"
"They communicated very well along the way."
"Very knowledgeable, very polite. Made sure I understood what needed to be repaired or other choices that could be made. "
"TECHNICIAN KNOWLEDGABLE AND COURTEOUS"
"Robert was prompt and knowlegable."
"Andrey is always professional, prepared and efficent"
"I have been with this company for 16 years and have always found their service to be professional. I trust Andrey, the service technician, to give me the benefit of his ..."
"Tech did a good job"
"The technician was friendly and informative. They also wear the shoe covers when entering the house to not track dirt which was very considerate."
"when William services our a/c we know its done right"
"courteous, friendly and thorough"
"He is quite friendly and thoroughly explains everything he is doing."
"Andrey is very professional and knowledgeable and does a great job. I ask for him when I need service."
"Efficient, respectful."
"The replacement of my unit was completed the day after my call. Happy to have such prompt service."
"While the tech was very polite, I was charged for a service call which I had never been charged before. Then He kept wanting me to pay extra for things that I could not ..."
"No problems"
"Andrey is trust worthy Does a quality tune-up"
"Andrey came early, did the job correctly, quickly and gave us the correct information we needed to keep our unit working."
"serviceman was polite and answered all my questions"
"Technician very friendly, took his time and answered questions."
"service provided"
"The house is starting to cool down properly. "
"Technician was on time, performed service in very professional manner and was very respectful of all areas in which he worked."
"I asked questions, about what type of AC brand I had. The technician didn't tell me. I asked for him to include the copasitor information price, type, etc. on the recom..."
"Check my system over and found a problem which he fixed."
"Andrey is terrific-really knows what he is doing"
"kevin did an excellent job but he had to tell me we needed a whole new hvacsystem"
"Ian and Colin arrived early, were very friendly and efficient. The job was completed in 4 hours. Excellent work."
"Andre is an asset to your business."
"Andre is polite, does good work and I feel comfortable having him at my home."
"very fast and helpful on time also"
"The technician (Andre) that provided our semi-annual air system inspection was very professional and courteous. He explained all the work that he did, need for new suppl..."
"I was charged for the service call and Andrey told me that the circuit breaker needed to be changed for the outside unit. I had an electrician come over to replace the c..."
"Andre is always on time, dependable, cordial, and efficient."
"Andre always professional"
"Bob was on time and completed his check in a timely manner. He is always professional and friendly."
"arrived on time as promised--was very polite and nice--I assume he knew his business since I don't know a lot about A. C. It took him a long time to find the problem. I..."