Reviews

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659 Total Reviews
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"Andrey explains all what He’s doing what needs to be done "
"The tech was prompt, knowledgeable, and went the extra mile to get my problem fixed!"
"On time, personable, quick service, cleaned out drip line."
"The service technician was very prompt and knew what needed to fixed in a short time. He was very informative and explained the problem and the fixes very professionally..."
"Very caring and Great Technician"
"Jennifer scheduled a technician within three hours of my initial call, which was great. She was very pleasant and professional. Todd the technician was extremely thorou..."
"Kevin did a,great job. Such a nice man. "
"the technician who did the maintenance [i think his name is kevin] did not leave a receipt which in my experience is normal. the person who came to give me a quote for ne..."
"On time, kind, efficient, explained everything..."
"very good a/cond tech."
" On time and always honest I have complete faith in him ."
"Emergency call tech fixed the problem in a very short time and was very professional and knowledgeable. At his recommendation I replaced my 21 year old system. My install..."
"Todd went right to work and was very efficient, was very pleasant to talk to. He represented Service Experts with his knowledge and expertise."
"Tony and James were very professional and did a good job installing our heat pump package"
"Kevin did a great checkup on our Lennox unit. It's always good to hear everything is working well. "
"He knows his job very professional."
"Andrey did a great job explaining our issues and what was needed to resolve them."
"Bob was great, talked to me about all the issues, I had."
"The technician was bilingual and very knowledgeable "
"I had hoped the tec would have been scheduled prior work so that he would begin before the latest time of my scheduled 12-2 PM appointment"
"They communicated very well along the way."
"Very knowledgeable, very polite. Made sure I understood what needed to be repaired or other choices that could be made. "
"TECHNICIAN KNOWLEDGABLE AND COURTEOUS"
"Robert was prompt and knowlegable."
"Andrey is always professional, prepared and efficent"
"I have been with this company for 16 years and have always found their service to be professional. I trust Andrey, the service technician, to give me the benefit of his ..."
"Tech did a good job"
"The technician was friendly and informative. They also wear the shoe covers when entering the house to not track dirt which was very considerate."
"when William services our a/c we know its done right"
"courteous, friendly and thorough"
"He is quite friendly and thoroughly explains everything he is doing."
"Andrey is very professional and knowledgeable and does a great job. I ask for him when I need service."
"Efficient, respectful."
"The replacement of my unit was completed the day after my call. Happy to have such prompt service."
"While the tech was very polite, I was charged for a service call which I had never been charged before. Then He kept wanting me to pay extra for things that I could not ..."
"No problems"
"Andrey is trust worthy Does a quality tune-up"
"Andrey came early, did the job correctly, quickly and gave us the correct information we needed to keep our unit working."
"serviceman was polite and answered all my questions"
"Technician very friendly, took his time and answered questions."
"service provided"
"The house is starting to cool down properly. "
"Technician was on time, performed service in very professional manner and was very respectful of all areas in which he worked."
"I asked questions, about what type of AC brand I had. The technician didn't tell me. I asked for him to include the copasitor information price, type, etc. on the recom..."
"Check my system over and found a problem which he fixed."
"Andrey is terrific-really knows what he is doing"
"kevin did an excellent job but he had to tell me we needed a whole new hvacsystem"
"Ian and Colin arrived early, were very friendly and efficient. The job was completed in 4 hours. Excellent work."
"Andre is an asset to your business."
"Andre is polite, does good work and I feel comfortable having him at my home."
"very fast and helpful on time also"
"The technician (Andre) that provided our semi-annual air system inspection was very professional and courteous. He explained all the work that he did, need for new suppl..."
"I was charged for the service call and Andrey told me that the circuit breaker needed to be changed for the outside unit. I had an electrician come over to replace the c..."
"Andre is always on time, dependable, cordial, and efficient."
"Andre always professional"
"Bob was on time and completed his check in a timely manner. He is always professional and friendly."
"arrived on time as promised--was very polite and nice--I assume he knew his business since I don't know a lot about A. C. It took him a long time to find the problem. I..."
"Very professional,Excelent work,explained all I needed.Very neet and pleasure to having this person working on my AC."
"Kevin was very professional and knowledgeable. I would highly recommend him. "
"Quick and efficient"
"Kevin is always very efficient."
"Andrey is always professional and pays attention to details as well as explaining problems if there are any."
"Very professional & polite service. Andrey also explained the work he was doing. "
"right on time , very honest , willing to explain problems , no pressure sales tactics"
"Knowledgeable tech."
"Professional service and advice."
"Tech very cordial & knowlegable. Responded quickly."
"WE ALWAYS ASK FOR ANEREY"
"He got here early and got the job done "
"Very thorough; explained what he was doing at each step."
"Andrey the technician is very competent. We request him every time."
"Technician was on time, courteous, and thorough."
"knowledgeable , professional technician"
"Todd was right on time, He is a very pleasant guy."
"He did a very good job and explained what he was doing as he went along."
"It's all about Andre's expertise, professional manner, and memory so I don't have to remember anything about my heat pump, etc..."
"he was on time, efficient, and informative"
"He was very polite, knowledge, professional, & courteous. He did a wonderful job!"
"Arrived in time frame requested. Was polite and explained what was needed."
"technician was efficient and did not try to sell me some obscure upgrade"
"he was very courteous. Knew what he was doing. Just went about doing his job in a professional manner. Thanks for sending Kevin."
"Kevin didn't use foot covers in the house. However, I did not bring it to his attention. I thought the guys always did this. "
"Andrey has been doing my regular service for a long time. Very knowledgeable and does an excellent job. Always courteous does neat work.Never leaves a mess to clean up."
"He solved our problem very professionally"
"Cheerful, efficient. Explained details of all he did."
"Tech appeared knowledgeable careful and through."
"polite and informative"
"COURTEOUS AND PROFESSIONAL"
"Kept trying to sell me other products while watching roofer replacing my house roof."
"Steven was knowledgeable & thorough. "
"Mr. Bob was thorough. He checked, examined every facet of the HVAC system. He identified and explained declining system and parts' functions. Also, Mr. Bob answered all ..."
"Service Representative was professional and very knowledgeable. "
"Kevin did a very good job."
"Kevin was very good at his job."
"Technician arrived on time and completed the service expertly."
"The Tech was prompt focused and very knowledgeable."
"good guy"
"On time knowledgeable "
"Tech was courteous, respectful and thorough"
"Prompt and efficient"
"Prompt courteous"
"Luis Morales (9036) worked tirelessly and above and beyond and did the best job possible; lifting 300lb pieces of equipment up the scuttle hole with no assisting equipmen..."
"pleasant technician, helpful."
"Andrey was on time, explained everything he was doing and was neat. No clean up afterwards. Very nice man. "
"Andrey was proficient and knowledgeable. He corrected the mistake made by previous tech."
"prompt arrival, efficient service, polite."
"Kevin came in and did my 6-month maintenance. No problem!"
"Andre"
"The technician was on time, knowledgeable, careful of his surroundings and did a thorough job"
"Andry was very polite."
"Technicians, and esp. Andre, are always courteous, respectful of our house and explain what they are doing or providing to keep our A/C system in good working order."
"My heat and A|C are working just fine."
" The technician was on time and he (Kevin) was very knowledgeable and immediately knew what the problem was."
"The technician Andrey was very knowledgeable, detailed, worked consistently and carefully and not only explained everything to me, he willingly answered my questions. S..."
"A service company is only as good as its employees. Andrey is an excellent asset to you company. He is thorough, efficient and very professional."
"very thorough technician"
"Experct what I received"
"Kevin seemed very competent. Was here on time and went right to work"
"excellent service from Andre"
"great service"
"He was pleasant and he's been here before, and he's honest doesn't try to sell us what we don't need"
"Always professional, friendly, talks to me about what he is doing and has recommendations for maintaining my unit "
"Technician was on time,polite and friendly. He explained everything he needed to do and things I could do to keep my unit running efficiently."
"seem to do a professional job"
"Tech did an incredible job of not only servicing my unit but also was very knowledgeable in explaining some things to me. "
"André is on time, courteous, and can count on him to do a good job, I trust him, that's why I would only allow him to work on our unit, have had others that screwed thi..."
"Always courteous and professional service with explanations if I or my husband have questions."
"Your technician were out here several times. Until the last visit, no one did the job correctly yet we had to pay for your service 3 times.We are tired of being ripped of..."
"Robert was excellent and very pleasant, he took extra care and a pleasure to have in our home. Thank you Robert"
"Tech was very pleasant, well dressed in his uniform. Great personality and answered all my questions."
"we asked for the specific technician"
"Did an great job checking the heating system, cleaned and replaced the filters , and was very easy to talk and work with"
"fast efficient, courteous knowledgeable fixed the issue done great job Thank you"
"on time, service done and explained."
"The tech was the best we have had yet - he was very thorough, personable and provided excellent service."
"William was very nice and found the problem quickly"
"Great Service, Fixed all problems."
"Andrey explained what he was doing and why he recommended UV light and a needed part. Although I did not expect the additional cost for the service, I understood the nec..."
"Technician courteous and professional. Arrived on time. "
"He was very thorough and explained everything to me."
"Kevin was great. He explained our problem and we were able to talk to him about our displeasure with your service in the past. I think he saved us as your customers and w..."
"My technician Andre is the best. He is very knowledgeable and honest."
"Having a two-year-old brand new unit and nothing but trouble from heat strip to fan motor to faulty wiring and excuses from everyone in management. "
"Andrew is very professional and explained everything he did in terms I understand."
"Fast and excellent service."
"Prompt service with the office and technician."
"Service was great because our A/C was totally out and tech rep got it running again for us. But he said his fix was temporary, and that Service Experts would be calling ..."
"Tech was thoughtful, courteous and thorough."
"The A.C. Tech went over and beyond his duty to find the problem. He was SUPER NICE!!"
"nothing to be dissatisfied about"
"Very knowledgable, very courteous, very professional. Does a nice thorough job."
"Andrey was affable, sincere, and paid attention to detail. Very competent and kept me informed. Excellent technician."
" I made a call to you guys and I asked for help the definition of came out said he filled my unit with Freon and then told me I needed to call another company to come out..."
"Bill arrived on time and worked all day until the unit was installed. He was very professional and polite."
"Your people are always professional and courteous. I appreciate how your company does business thus far. Keep up the good work."
"Kevin(?) was prompt, courteous and got us back tooperating with air conditioning very quickly. We have had no problems since his call, though he advised we need a furth..."
"The service rep came on time and, although he was not feeling well, did a good job in evaluating my system. He said the system was in excellent working condition"
"Kevin was prompt and quickly took care of the reason for the service visit!!"
"tec did a very excellent job of checking system"
"prompt service"
"Started with the phone call to Jennifer. She was very nice and helpful. Next it was the Service Tech Kevin. He was great! Came out and had the problem diagnosed and fixed..."
"did not arrive within the slotted time. no call to alert me of delay. i had to reschedule."
" Andre is very thorough honest and trustworthy. We asked for Andre for every check up."
"PROMPT"
"Had to call to remind tech support that I was still having problems. Also after tech left house problem was not corrected and no return call from office as promised."
"Great service"
"Time response to an emergency situation and the credible service that Adrey provided correcting the problem."
"Competent"
"Late night service to fix the AC on a hot summer night! "
"Serviceman was courteous, arrived on time. He was well organized and gave me an excellent verbal summary of what he did and what he found."
"Andrey is the best!"
"The technician, Kevin, is very thorough. "
"William was very informative and we learned a lot from him. He was friendly and arrived quickly, even though it was fathers day and very early."
"was fast, efficient, and courteous"
"Tech was very friendly and knoweledgable. He ,also. arrived in a timely manner and knew his job very well."
"Technician was very timely and very professional."
"FAST SERVICE"
"technician on time, worked efficiently"
"Punctual, Andre is the only technician I trust do a good job and not screw up the system"
"The AC is working fine."
"Technician is very thorough and pays attention to detail. Is very considerate of our property and explains what he is doing and why."
"My unit is noisy ( loud bang) when starting up. Service tech indicated the compressor needed changing. Labor cost approx. $ 950. "
"He listened to our past problems and advised that he would be available if any issues that arise for the next 30 days. The following questions may be rated low due to ou..."
"The problem was resolved quickly and in a courteous manner"
"I am disappointed in my scheduling. I was told I had a 9:00am appointment. I hired a handy man to be there for that appointment time and I was disappointed that it really..."
"He wasn't able to pull washer & dryer out to get behind to duct. Otherwise he did a good job"
"And then disconnected from the chat site. I called the local office and Jenny made it right or you would have lost a customer and gotten a bad rating on your web site. ..."
"Bob arrived on time ,was very polite, helpful, answered all my questions, and did a good job of checking everything."
"Seerviceman was very through."
"The checked everything out and corrected the problem we had with the condensation leakage. "
"Efficient, cordial"
"It seems I get someone different each time and there's always something expensive that needs to be done. My unit is not very old and it seems strange it's always somethi..."
"Andrew is always on time; goes right to workand explains everything very clearly"
"I think I was taken advantage of. All my neighbors and friends who have replaced their air conditioning units paid between $4,000 to $5,000., so why am I being charged..."
"Very efficient, professional and fast service."
"Tech was very professional "
"for most part Andrey should get a 10 for the service that he did. When he put the air handler back together he did it incorrectly. He did not look at why there was a prob..."
"Robert was not only thorough, but he communicated all of the issues very clearly in a calm and professional manner."
"I have used AA Air for mutiple years and what I like the most is their honesty, When called, the techs are prompt, nice and always take their time to explain any questio..."
"Tech was only interested in selling entire new unit!!! Tried to tout benefits of investing in new equipment rather than isolating problem. He had not done anything to tr..."
"Service was fine, but Tech. was 1/2 hour late."
"the service was fast, efficient and friendly"
"Kevin is a great asset to your company, he is one of very few people I don't mind coming to have anything done."
"The office called to report that Robert was running ahead of schedule and asked if he could come early. He came early and did his job in a professional manner. Look fo..."
"Fast and efficient service, and he came in in time"
"On time, service completed and explained."
"Andrey did an excellent job of explaining the issues he saw with my AC unit and did not pressure me into any purchases."
"very polite,courteous,and professional."
"Been with this company for 22 yrs. The Service has always been great and quick to respond in the very few emergencies I have encountered. Robert is not only a very go..."
"He when above, & beyond the call of duty as a technician."
"Tech Terry was unbelievably organized with each phase of his inspection and helpful about anything needed and I did purchase a drip pan strip. He also listed on the rece..."
"Kevin explained everything and told us what to do as well to help with maintenance he was just a really nice guy "
"job well done"
"tech was on time and did a good job"
"did good job finding the problem was advised that part had to be ordered and tech would return on Monday 12/14 but for what ever reason did not hear from anyone on the 14..."
"On time, neat, thorough."
"Service technician arrived without prior notification and was not the individual expected."
"A/C Tech very knowledgeable and efficient of the a/c equipment."
"Andrey always explains everything to me and is always very professional."
"Andrey was both knowledgeable and undramatic about what he found."
"Always call ahead and arrive when they say. They are through except for checking the attic. He stated attic inaccessible but never indicated he needed to get there."
"Very prompt and professional. Knew what he was doing. "
"Tech was helpful, polite, knowledgeable, and arrived quickly; service was performed efficiently"
"On time, efficient, answered all questions knowledgably"
"Tech was friendly, helpful, knowledgeable, and efficient"
"Competent,worked quickly,neat,"
"Terry always does a very thorough job and answers any questions I have."
"Quickly diagnosed issue, however had to order new part for later repair"
"He was confident "
"Serviceman was very thorough and took a lot of time cleaning out leaves in the air condenser as well as identifying parts that needed to be replaced. "
"did a good job, was here on time"
"The technician came right after my father passed away. We were all sitting out in the garage remembering my father when he showed up. Once he started his service he sto..."
"Technician knew the reason for the problem and immediately took action. "
"did a through job."
"Very informative and personable"
"on time"
"As always, the tech was on time, efficient, and friendly"
"Pleasant, efficient, called to say he'd be late"
"Quality of work"
"Service tech said duct work was in bad shape. My complaint is when the new unit was installed why was the duct work not mention. I don't have much confident in reps. Only..."
"techs were good, duct cleaning was pricy"
"Terry has been taking care of my Air conditioner for years. He is the very best."
"andre knew what the problem was and corrected same"
"Seemed friendly enough, new technician from another company we had never met before, didn't know where drain lines were for units. "
"Technician was on time, quick service, professional."
"On time, pleasant technician."
"William was very professional, explained the situation, solved our problem rapidly, and was extremely pleasant to have working here. We couldn't want a better technician!"
"Your operator was friendly, professional and polite."
"After your service call I am afraid of my Ac It,s working good right now. I asked your co. for a copy of the estimate. for a new one, but I sure going to get a second op..."
"tec was very friendly. he knew what he was doing and did so in a professional manner. would highly recommend him and would like to have him be my personal service tech ."
"Terry was very professional and did his work very methodically."
"I like having Terry each time, as he knows the house, etc. "
"His performance of preventive maintenance was good but when I asked a question about possible reset solutions for an intermittent AC/heating problem, his answer was to ca..."
"Pleasant and not pushy. Understandable."
"Andre was courteous, efficient and knowledgeable. All employees should be like that,"
"Professional, proficient, courteous & friendly"
"prompt and efficient, as usual"
"Terry is very professional,& caring and I feel comfortable with him in/out of my home"
"Young man very cordial, Answered many questions Corey took his time in serviceing my equipment. He checked on a leak in the duct system and fixed several small leaks in..."
"Always a pleasure to have Andre service our AC. He is very careful to explain just what he is doing and why. I didn't even mind paying for two light bulbs and a box of ..."
"friendly,courteous, and knowlegible in his work."
"my furnace broke ob Feb 2,2015 and was replaced on the 3rd."
"Prompt and knowledgeable"
"excellent personal service"
"came on time, did work well, gave me all important information"
"The guys were on time, efficient and friendly."
"PROFEESIONAL"
"On time. Quiet. No loitering. "
"Kevin is very professional and always willing to answer any question I have. He does a very good job."
"Technician Corey did an excellent job of finding the problem and mapping out a solution which included a dye test and soldering over a three day period. Work completed w..."
" Technician showed up on time, efficiently found the problem, corrected it and explained it all to me in detail."
"Professional behavior!"
"The maintenance man was very thorough."
"He's very thorough and answers any questions we have."
"Mr. Andrey Makarov is a professional, i have used him many times and will continue to do so. What makes this individual so special in my view, you have no doubt you are g..."
"good technician"
"Terry did a good job once we got the ladder situation settled."
"Technician was courteous, friendly, skilled and efficient. He explained details to me on the condition of my system"
"He was there a very short time and did a fantastic job."
"James was very knowledgable, polite, efficient, very presentable. Did the installation and explanation of how to use the new system in the amount of time it would most l..."
"I received a call ahead of time, he arrived on time, he explained what he was going to do, he did what he told me he would do, then he cleaned up once he was done."
"I'm a long-time customer and this is the first time I've not been "very satisfied". Being it's after a major hurricane hit, I'm trying to cut you some slack and not rate..."
"Received timely, courteous and professional service."
"Techs were knowledgeable and professional"
"EXCELLENT SERVICE, TECHNICIAN ACTED VERY PROFESSIONAL, Ai RRIVED ON TIME AND ANSWERED ALL THE QUESTIONS I HAD. I HAVE BEEN WITH THIS COMPANY MANY YEARS, I AM VERY SATISFI..."
"Friendly and efficient service call."
"prompt diagnosis and repair turn around time shortly after hurricane IRMA. although I am disappointed that I was billed even though I have had a service contract on the 6..."
"On time arrival; courteous and knowledgable tech; "
"2 different men came . I showed them photos I had taken in attic and asked if they could look in attic and tell me if I ned to replace my duct work or if something else w..."
"I really appreciate the fact that he arrived on time, and also called to let me know he was on his way"
"The service man was prompt, informative and helpful. "
"They came at night, accurately diagnosed the problem. Didn’t waste time inside the house "
"Prompt and competent service by dispatcher and technician Lee"
"The men were courteous and and knowledgeable and finished the job well."
"The technician was very thorough."
"Professionalism, and ability to correct the problem."
"The Technician was efficient, experienced, helpful and fast."
"Wrote up an estimate. Could not understand what he was suggesting or why he was suggesting it."
"did his work efficiently "
"excellent tech"
"Top notch, knowledgeable, clean, personable technician. "