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Frequently Asked Questions

• My hot water heater is running out too fast. Why?

  If you notice the water heater’s supply of hot water isn’t lasting as long as it should, it might be because something’s wrong with your tank water heater. The heating element may be covered in grime or mineral buildup.

• Why is my toilet running?

  A toilet that won’t stop running could be dealing with several potential problems, such as a broken flapper seal, flush valve or flapper chain. You may find it’s the handle itself that’s been damaged and separated from the chain. A running toilet wastes a lot of water, so it’s important to call Expert plumbers promptly at 386-310-2061.

• What's wrong with my dishwasher drain?

  One of the most common reasons your dishwasher isn’t draining fully is because there’s a clog in the drain line. The line, sometimes referred to as a drain hose, pumps water from the dishwasher tub at the end of a cycle. When the drain line clogs, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

• What should I do if a pipe bursts?

  A fast response is essential when struggling with a burst pipe as a result of freezing. Expert plumbers are better equipped to resolve burst pipe repairs, but there are several things you can do on your own to keep the pipes from icing over in the first place:

  Open any cabinet doors to enable warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.

  Let the cold water drip from faucets served by exposed pipes. Any amount of water flowing through the pipe—even at a trickle—helps keep ice from forming and freezing.

  Try not to change the thermostat and keep your home approximately 50 degrees, even when you’re not home.

  Check out our full guide for dealing with frozen pipes.

• Why are bad smells coming from my garbage disposal?

  Dump food scraps right away with cold water and leave the disposal on for about 30 seconds to minimize the risk of clogs. Everyone should also never put coffee grounds, eggshells, potato peels and other large pieces of food into the disposal, because they may restrict drainage and cause damage and bad smells.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s basically a service fee for the technician’s professional assessment to pinpoint what went wrong.

  It’s similar to a visit to the doctor’s office. They must examine you to help figure out what’s wrong before recommending treatment. In the same way, the technician we send must examine your system to determine the needed repairs or maintenance.