What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from All American Air Service Experts, you will pay a trip charge and a diagnostic fee independently. A number of companies you’ve hired in the past might have combined the trip charge and diagnostic fee, but we think we can provide you with better value by separating the two.

What Exactly Is a Trip Charge?

A trip charge handles the cost for a certified plumber or HVAC technician to visit your home. Often called a service call fee, this charge is the standard rate for bringing our technicians, equipment and expertise to your doorstep. If you want to eliminate trip charges in the future, you can explore registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services necessary to determine the source of a problem. For plumbing, this could consist of scoping. For HVAC repairs, it may involve inspecting the inside of your system. If you prefer to use All American Air Service Experts for any repairs, the diagnostic fee will be rolled into the repair bill. That said, you will be charged for the diagnostic services alone if you choose not to.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work concerned with evaluating the issue and working up a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee since it's included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we prefer two distinct fees. This helps us to price our services in the fairest possible manner.

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