Service Experts of Raleigh Helps a Man Go Above and Beyond for His Neighbor

Back in May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh metro who told Service Experts about a remarkable project he was planning for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She depends on a wheelchair to get around and her residence was not wheelchair accessible, due in large part to the size of the chair. When Jimmy learned about the situation, he wanted to remodel the Tracy family’s house to make it completely wheel-chair accessible. However, due to the age of the home, it was going to be a larger project than he realized. Looking for another way, Jimmy thought about converting the Tracy family’s carport into a wheelchair accessible living area, which would contain Kyla’s own bedroom, bathroom, playroom, and dining area.

Thrilled to have a working plan, Jimmy began contacting local businesses, including electricians, building supply companies, and plumbers and all of them said they would be honored to help and contribute services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new living area. A couple of Service Experts employees went to Kyla’s home to find out more about the remodel and were amazed by how intelligent and kind Kyla was and they decided they had to be involved.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and AC system for Kyla’s new mini suite, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to present the Tracy’s a bill that said:

“We are honored to present you with a total heating and AC system free of charge as long as we can all have a hug.”

The staff at Service Experts of Raleigh were thrilled to help provide such an extraordinary girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But there’s still more to do. Kyla’s family is raising money to purchase a wheel-chair compatible vehicle to better transport their family. To read more or to give to the family’s van, please visit their GoFundMe account.