How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you probably heard about the recent problems and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For complete instructions, please visit Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to rectify the issue and get it up and running again.

Signs of this issue include the following:
  • the thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s acting sluggish, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

CAUTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DON’T.)

After approximately 10 minutes of charging, detach the Nest Thermostat from the USB charger. If the thermostat has turned on during this time, turn it off and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to reach full charge. After another 60 minutes of charging, disconnect the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more thorough instructions and information, please see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some experts. Enter us! If All American Air Service Experts Heating & Air Conditioning installed your Nest Thermostat, please give us a call at 386-310-2061 or schedule an appointment online. If your Nest Thermostat was not put in by All American Air Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Also, do not let this matter worry you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is truly saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
Contact Us