Commonly Available Job Positions at All American Air Service Experts Heating & Air Conditioning in Daytona Beach Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, motivates sales, and provides leadership to all staff and processes for the center. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician speaks with residential and/or commercial customers to answer questions, resolve issues, and verify complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also performs installation and service on inside air products and equipment, as well, and has the ability to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer queries, objections, and billing issues with the highest degree of courtesy and professionalism to resolve customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using approved radio and pager policies, dispatches customer information to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also communicates with the customer to verify the customer is notified of scheduled appointments, respond to inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most suitable technicians using established company policies.